How to Resolve and Understand Withdrawal Restrictions Due to New IP/Device Logins
When using our platform, you may encounter withdrawal restrictions if you log in from a new IP address or device. These restrictions are part of the platform's security measures to protect your account. Below, we explain why these restrictions occur, how to resolve them, and how to avoid them in the future.
Why Are Withdrawals Restricted?
Withdrawals may be temporarily locked when:
You log in from a different IP address or device.
Security measures detect frequent IP changes, often caused by tools like VPNs, proxies, or anti-fingerprint plugins.
These measures are designed to prevent unauthorized access and ensure the safety of your funds.
Steps to Restore Withdrawal Functionality
If your withdrawals are locked, follow these steps to restore access:
Wait for the Lock Period to Expire - The platform will display the exact time when withdrawals will be unlocked. Check the on-screen message in the withdrawal flow for this information.
Use the Same IP Address and Device - Ensure you are using the same IP address and device you used to log in.
Avoid Logging Out or Switching Devices - Stay logged in on the same device and avoid switching devices during the lock period.
Disable Tools That Change Your IP - Turn off any VPNs, proxies, or anti-fingerprint plugins that may cause frequent IP changes. These tools can trigger additional security measures.
After completing these steps and waiting for the lock period to expire, your withdrawal functionality should be restored.
Best Practices to Avoid Future Restrictions
To minimize the risk of withdrawal restrictions:
Always log in from a trusted and consistent IP address.
Avoid using tools that frequently change your IP.
Use the same device for logging in and performing withdrawals whenever possible.
By following these guidelines, you can ensure a smoother experience with our withdrawal process.
Please contact Customer Support for further assistance.