Follow the steps below to sign in to your PLAI account and access your home screen.
Open the PLAI app and enter your registered email address and password on the Sign In screen.
Tap Log In.
Once your credentials are verified, you're taken straight to your home screen.
Tip: Tap the eye icon in the password field to show or hide what you've typed.
If your email or password is incorrect, you'll see: "Incorrect email or password. Please try again." Your password field clears for security, but your email stays entered so you don't have to retype it.
Important: After 5 failed attempts in a row, your account locks for 15 minutes. You'll see: "Too many failed attempts. Account locked for 15 minutes. Reset password to unlock immediately." Resetting your password unlocks it right away instead of waiting.
FAQ
Why does the Log In button stay greyed out?
It only activates once both the email and password fields have something entered.
Is my email address case-sensitive when signing in?
No, email matching isn't case-sensitive, but your password is.
What if my connection drops while signing in?
You'll see: "Unable to connect. Please check your internet connection and try again," and you can simply retry once you're back online.
How long does my session last?
You stay signed in until you manually log out or your session expires after 30 days of inactivity.