If your subscription was originally set up in the old PLAI app and has carried over into PLAI 3.0, here are a few things that can look different while the transition is finished...
Why does the same subscription payment show up more than once in my Payments tab? Some subscriptions that started in the old app are currently displaying the same payment multiple times in the Payments tab. You have not been charged multiple times for this. If you are ever unsure, contact support to confirm your actual payment history.
I cancelled my subscription. Why do I now have no membership at all? If your club offers a free membership, cancelling a paid subscription should move you onto that rather than leaving you with none. If you have been left without any membership after cancelling, contact support so the correct membership can be applied to your account.
Why was I charged a different amount than expected at checkout? A small number of monthly subscriptions set up in the old app may currently calculate the checkout fee incorrectly, so the amount charged does not match your subscription total plus the fee.
Important: If the amount at checkout looks wrong, contact support before completing payment rather than paying and querying it afterwards.