If you were partway through paying for something in instalments before the PLAI 3.0 update, here is what changed.
What happened during migration
Any instalment payments that were still scheduled for the future and had not yet been taken were cancelled during the move to PLAI 3.0. They will not be automatically charged.
Any instalment payments that were already overdue (due but not yet paid) at the time of migration remain outstanding. These stay visible in your club's Treasury until they are paid.
You can request a CSV export of your full historic instalment payment history at any time.
Note: If a scheduled instalment was cancelled, this does not clear the balance owed. It only means the automatic payment will not be taken. Overdue amounts still need to be paid unless manually waived by your club admin.
What to do
If you are not sure whether you still owe money on an item or membership;
Contact your club admin to verify your overdue amounts
Contact PLAI support to request a CSV export of your full historic instalment payment history.
FAQ
Do I still owe money if my scheduled instalment was cancelled? Yes, if that instalment was already overdue at the time of migration. Cancelling the automatic payment does not clear what is owed.
Can I get a full record of my instalment payments, including before the update? Yes. Contact support to request a CSV export.