If you have noticed that a payment request from before the PLAI 3.0 update looks different to a new one, here is why.
Why some older payment requests look different
We have upgraded many of our financial reporting systems, and some data from the Legacy app is incompatible with the new. This is why only payment requests that were still unpaid at the time were carried across into PLAI 3.0 in full detail. This results in some historic requests, such as match fees, may be missing information like the name of the match or event they relate to.
Note: This does not mean a payment was lost. It means some detail attached to certain historic, already-unpaid requests did not fully carry over.
If you need a record of a past payment
Contact support@plaisport.com to request a CSV export of your full historic payment history, including payments made before the PLAI 3.0 update.
FAQ
Why doesn't my old match fee request show which match it was for? Some historic match fee requests did not carry the event name across during migration. Contact support if you need to confirm which match a specific request relates to.
Can I get a full list of everything I've paid, including before the update? Yes. Contact support to request a CSV export covering your full payment history.