Who this is for: studio operators (admin panel) · Product: Podyx V2
A client survey asks a client, after their session, one question: how likely are they to recommend your studio? That single answer, gathered from every session, tells you more about whether clients will come back and bring others than any number of star ratings.
❓ What the survey asks
Surveys ask the NPS question only — how likely the client is to recommend you, on a scale from 0 to 10.
ℹ️ Star questions you saved earlier are kept. If your studio had set up star-rating questions, they are not deleted — they are simply not asked. Podyx can turn them back on for your studio: use the Tell us link on the survey questions page to ask for them.
📧 The survey email
The client receives an email with a short intro and the question below it. The email's subject names the day of the session, so the client knows straight away which visit you are asking about — useful for clients who book often.
📝 The survey page
From the email, the client lands on the survey page:
No sign-in. The page opens straight away, so nobody gives up at a login screen.
Your branding. It shows your studio's logo and colours, so it reads as your survey, not a third party's.
A score is required. The client has to pick a score before they can submit, so every response you receive carries an answer.
📏 What NPS is, and how to read it
NPS (Net Promoter Score) groups answers into three:
Promoters (9–10). Clients who are likely to recommend you and book again.
Passives (7–8). Satisfied, but not enthusiastic enough to talk about you.
Detractors (0–6). Clients who had a problem, and who may say so to others.
The score is the percentage of promoters minus the percentage of detractors, so it runs from −100 to +100. Passives count towards the total but not towards either side.
💡 The number matters less than what you do with each answer. Reply personally to a detractor the same day — a client who hears back quickly after a bad session often comes back. Ask a promoter for a review or a referral while the session is still fresh, and pair it with a promo code if you run a referral offer.
💡 Watch the trend rather than a single month. A drop after you change a room, a setup or a team member is the earliest warning you will get.
🧠 Why it matters
One question gets answered. A single score takes seconds, so more clients respond than to a long form.
Problems surface early, while you can still put them right with the client.
You find your advocates, the clients worth asking for reviews and referrals.
It looks like your studio, from the email subject to the branded page.
✅ Summary
Client surveys ask one question after a session: how likely the client is to recommend you, scored 0 to 10. The email shows the question below a short intro, and its subject names the day of the session. The survey page opens without sign-in, carries your logo and colours, and asks for a score before the client can submit. Star questions you saved earlier are kept but not asked; use the Tell us link on the survey questions page if you want Podyx to turn them back on. Read the answers as promoters (9–10), passives (7–8) and detractors (0–6), follow up with detractors quickly, and ask promoters for reviews and referrals.
Related: Automated Emails & Notifications · Clients · Promo Codes · Dashboard Analytics