We're excited to announce a major upgrade to our live virtual tours! We've combined our Live Sessions and Live Tours features into one simple and powerful tool: Live Video Tours. You now have the flexibility to host your tour from your computer or your phone, with the ability to switch between devices at any point. This new feature offers the same great benefits you've always enjoyed, but with a more streamlined and convenient experience.
Before we dive into the steps, you can watch a short video tutorial below of hosting a Live Video Tour and you will be able to see what the prospects view as well as your own. Click the gif below to watch:
Live Video Tour Video Tutorial:
✅ Getting Started: Creating a Live Video Tour
To create a Live Video Tour in Realync, you’ve got a few options.
Option 1: From your homepage, under the calendar, click “Schedule a Live Tour.”
Option 2: On the right-hand side of the homepage, click “Copy Quickstart Link.”
Option 2 is great if you’re already talking to a prospect and need to launch a tour quickly—no setup, just copy, send, and start. Want to learn more about Quickstart links? Check out this article here.
Option 3: Go to the Live Video Tours tab on the left-hand menu. Click “Schedule a Tour” and you'll see the Quickstart option available here as well.
From there, give your tour a title—the prospect will see this—pick a date and time, and optionally assign an alternate host in case you can't make it. That agent will see the tour in their Realync account and can step in seamlessly.
Enter the prospect’s email, and if you'd like, add an agenda of pre recorded videos to show, select which videos to show.
Add attachments like floor plans.
Write internal notes for yourself or a colleague who may take over
When everything’s set, click “Schedule Tour.”
📩 What the Prospect Sees
The prospect will receive an email invite right away with all the tour details and a calendar link.
Ten minutes before the tour, they’ll get a reminder email with the join link.
The prospect does not need to download anything - they just click the link and they’re in! They can join from their phone or computer.
🎬 Starting the Tour as the Host
When it's time, log in to your Realync dashboard.
You’ll see the tour on your homepage or under the Live Video Tours section.
Click “Start Tour.”
Remember, with our new combined live feature, you can start the tour from either your computer OR the Realync app on your phone - it doesn't matter!
Let’s say the unit isn’t available for in-person viewing or you want to show the prospect the amenity spaces using your Realync amenity video. You can start by playing a pre-recorded video from your computer.
Important tip:
You can view your list of videos you selected when scheduling the tour and your video library. You can preview the videos during the live tour, but If you play a video without screen sharing, the prospect won’t see it.
Here’s a best practice to share a video:
Since this tour opened a new link, go into the other Realync tab in your browser
Go to your Realync Videos library
Click on the Play button on the video you want to share
Go back to the live video tour tab and Click the screen share button during the live tour
Keep the chrome tab as the type of screen to share and find the tab with the video queued up. There is a preview of what the screen looks like on the right hand side.
Once shared, click “View Fullscreen” on the video for the best experience
Now, the prospect sees a clean, full-screen video just like they’re watching it with you. While the video plays, you can still switch tabs to:
Check your notes
View the participant list
Queue up other videos
📱 Switching to Mobile Mid-Tour
Ready to switch from desktop to mobile and walk the property live?
Just click the Pause button next to “End & Save.”
The prospect will see a friendly message letting them know the tour is paused.
Now grab your phone and open the Realync app.
From your dashboard, tap the in-progress tour and select “Resume Tour.”
It’ll open with your front-facing camera so you can greet your prospect, then flip the camera and start walking through the space.
Your phone becomes the new host—no restarting the tour needed! We strongly recommend you use your stabilizer for the mobile part of the tour since this will give a steady and clean view for your prospects.
When you’re done with walking through the community, you can either:
Pause and switch back to desktop (if needed)
Or simply tap “End & Save”
The prospect will then be prompted to leave a star rating and optional comment, so you can gather valuable feedback.
📈 After the Tour
Your tour is automatically recorded, saved and a follow up tour message along with the recording is sent to the prospect.
Plus, with our Live Video Intelligence feature, you’ll get insights on the overall sentiments of your tours, and for each specific tour you get a summary and automatic tasks on what to follow up on based on what was said during the tour.
Want to learn about best practices for Live Video Tours? Click here.