Stabilizer FAQ's
The time is finally here...to start utilizing Realync. You might be asking yourself, what do I do next? Or, where is my stabilizer? We are here to answer those questions for you! You will be receiving a package from us with your Stabilizer and we want to be sure you know what to expect when it arrives.
Your Stabilizer (some people like to call them a gimbal, anti-shake gimbal, gyroscope thingy, and all sorts of other stuff) will be shipped to you from Realync Headquarters. It is being shipped to the address provided on your in-take form provided by your company.
As soon as we ship this kit out to your property, you will receive an email with tracking information so you can get excited to open it up. Who doesn't love getting gifts in the mail? The tracking information will be sent to the general leasing email address at your property.
Be on the lookout, your exciting new package will look like this 🤩:
4. In this box will be the stabilizer that you will use to record Realync videos and host Live Tours. A few important notes before you dive in:
When you receive your stabilizer, it should be fully charged and ready for action!
Always ensure your stabilizer is turned OFF before trying to place your phone on the magnetic motor.
The clippies on your magnetic phone clamp are adjustable, just gently pull the clips apart and insert your mobile device. You will want to adjust the phone so there is more phone at the bottom to offset the weight of the lens at the top.
A good rule of thumb is positioning the clip just below your volume buttons! Line up the white dot on the magnetic clamp with the white dot on the motor and gently place the phone on the stabilizer! The magnets will take it from there and stick together!
*Please note that YOU DO NOT NEED TO DOWNLOAD THE DJI APP! We are here to make your life easier. This means only ONE app is needed (Realync).
Let's learn how to set up your stabilizer now, head over here!
