If you see a generic error message and don't know what's wrong, the issue is usually one of a few common things. Here's how to triage it.
Refresh the page
Most generic errors clear with a refresh. Press Ctrl+R (Windows) or Cmd+R (Mac), or pull down on a mobile browser to reload.
Check your internet connection
If you're on a weak or unstable connection (poor Wi-Fi, weak cellular signal), the app may have trouble saving or loading data. Try connecting to a stable network.
Try a different browser or device
Older or unusual browsers can cause errors. Try Chrome, Firefox, Safari, or Edge — and make sure you're on a recent version.
If the error persists
If refreshing and switching browsers doesn't help:
Take a screenshot of the error if you can
Note what you were trying to do when it happened
Contact your property manager — share the screenshot and details. They'll relay it to Rent Butter if it's something we need to investigate.