Overview
If prospects aren’t seeing available times, something in your property or agent setup is restricting availability. This guide walks you through the key settings to check so showings appear correctly to renters.
Start here
Before starting: Learn how accompanied showing and Smart Scheduling works here
The first place to check is in the Showing Availability view. This will show you why every upcoming time slot is or is not available for showings:
Go to the Properties tab
Click Take Action > Edit Property
Go to Step 2 (Showings)
Scroll down to see the Showing Availability view
Each showing slot is color-coded:
Green indicates that time slot is available for showings
Red indicates that time slot is not available for showings
The dots indicate the number of reasons why that time slot is not available. Hover over the time slot to see an explanation. Then use that to troubleshoot.
1. Confirm the property is not on hold
A property with On Hold status won’t show any available showing times.
Go to Properties
Find the property
If it’s marked On hold, click Take action → Mark unit available to reopen it for scheduling. More about On hold here
2. Check for blocked times
You can block specific times on the showings calendar to prevent bookings.
Open the Showings calendar
Select Blocked Times
Make sure no dates or time ranges are blocking availability for this property.
Blocked time ranges will remove slots from the availability prospects can book.
3. Review property-level overrides
Properties can override showing windows, but overrides do not expand an agent’s personal availability — they only restrict it further.
To check overrides:
Open the property
Click Take action → Edit property
Go to Step 2 (Showing setup)
Click Weekly Showing Windows and review the settings
Make sure the showing windows overlap with the agent(s)'s personal availability.
Example: If the assigned agent isn’t available on Saturdays in their personal settings, Saturday will not be available for showings, regardless of the Weekly Showing Windows.
4. Consider Smart Scheduling limits
If you use Smart Scheduling, additional rules may impact displayed availability:
Drive time buffer
Max visits per day/week
Stacked (multiple at once) or piggybacked showings
Review your Smart Scheduling configurations to make sure they aren’t overly restrictive.
For more details on Smart Scheduling, see this guide
5. Confirm agent availability
Accompanied showings depend on agent availability — so check both property assignments and personal settings.
Assigned showing agent(s)
Go to the Properties tab
Hover over the Showing method column to see which agent(s) are assigned
Personal showing settings
Go to Settings → Showings → Personal
Search for each assigned agent
Confirm each agent has set up their Showing windows (days/times they are available)
RentEngine uses these windows — along with calendar availability — to populate showing slots.
6. Confirm calendar availability
If an agent’s personal calendar is linked (Google or Outlook), that calendar also influences availability.
Go to Settings → Showings → Personal
Confirm only one calendar is connected (Google or Outlook — not both)
Ensure the linked calendar has free time during the agent’s showing windows
If there are busy calendar events that cover all available windows, no slots will appear.
If you use Outlook and availability still seems missing, try disconnecting and reconnecting the calendar.
Still not seeing availability?
If you’ve checked all of the above and prospects still see no available times, contact RentEngine support via chat. Include:
The property address
What you’ve already reviewed
We can investigate and help identify the cause.
Summary checklist
Before prospects can see available slots:
✅ Property is not On hold
✅ No conflicting blocked times
✅ Assigned agents have personal showing windows set and availability in their connected calendar
✅ Property settings don’t block all times
Following this process will help ensure accompanied showing times appear correctly for prospects.