Overview
Buy X, Get Y is a Special Offer type that rewards patients when they meet a spend or quantity threshold on a qualifying service. For example, “Buy 20 units of tox, get 5 free” or “Spend $500 on Botox, get a DiamondGlow facial free.”
You create Buy X, Get Y promotions in your Admin Panel under Special Offers. Qualifying purchases made through your patient app receive the reward automatically at checkout — no promo code required.
This article explains how the promotion type works. For setup steps, see Set up a Buy X, Get Y promotion (Admin Panel).
Before You Start
You need Administrator, Manager, or Marketing access to create Special Offers.
Buy X, Get Y applies to in-app purchases only. It does not work for in-office (POS) redemptions.
Each promotion uses one qualifying service (Buy X) and one reward service (Get Y). Multi-service Buy or Get lists are not supported yet.
Buy X, Get Y does not combine with Memberships, Rewards, or Sitewide Promotions. Plan your offer stack accordingly.
Product-based offers are not supported for this promotion type.
Why It Matters
Buy X, Get Y helps you:
Increase average order value by tying a reward to a minimum spend or quantity.
Introduce add-on services patients might not book on their own.
Drive repeat visits when the reward is a follow-up treatment.
Reduce front-desk friction because the discount applies automatically in the app.
Protect margins with Max Uses Per Order limits when you do not want unlimited stacking.
How It Works
Buy X (qualifying purchase): Choose one service patients must buy. Set either a minimum quantity (for example, 3 microneedling sessions) or a minimum spend (for example, $500 on Botox).
Get Y (reward): Choose one service to offer free or at a discount when the Buy X threshold is met.
Max Uses Per Order: Controls how many times the reward can apply in a single checkout. The default is 1, so even if a patient qualifies multiple times in one cart, the reward applies once. Remove the limit to allow stacking (for example, buy 4, get 2).
Example: “Buy 2, Get 1 Free” with no usage limit — a patient who buys 4 qualifying items receives 2 rewards in that order. With Max Uses Per Order set to 1, they receive only 1 reward regardless of quantity.
What patients experience: Once the promotion is live:
The offer appears on Home and Discover in the patient app.
When the patient adds qualifying services and meets the threshold, the reward applies automatically at checkout.
No promo code is required for public Buy X, Get Y offers.
What is supported today:
Capability | Supported? |
Minimum spend or quantity on Buy X | Yes |
Single service as Get Y reward | Yes |
Stacking per order (when Max Uses is not set) | Yes |
Auto-apply in the patient app | Yes |
In-app redemption only | Yes |
What is not supported yet
Capability | Supported? |
Multiple Buy or Get services | Not yet |
Use with Memberships, Rewards, or Sitewide Promotions | No |
Product-based offers | No |
In-office (POS) redemption | No |
Step-by-Step Instructions
This article covers how Buy X, Get Y works. To create one:
Log in to your Admin Panel.
Click Special Offers in the MedCommerce Engine section of the left-side navigation.
Follow the full walkthrough in Set up a Buy X, Get Y promotion (Admin Panel).
Best Practices and Pro Tips
Start with Max Uses Per Order = 1 until you understand how stacking affects margin on high-quantity carts.
Pair the reward with a service you want to promote, not only your highest-margin treatment.
Use minimum spend when unit counts vary (for example, tox pricing by area). Use minimum quantity when the unit is consistent (for example, facials).
Do not stack Buy X, Get Y with sitewide promotions on the same services. Choose one promotion strategy per campaign window.
Brief your team so front desk staff can explain why an in-office purchase does not qualify (in-app only).
Common Mistakes and FAQs
Q: Why did my patient not receive the reward at checkout?
A: Confirm the promotion is live, the patient is purchasing in the app, the cart includes the correct Buy X service at the required spend or quantity, and the offer date window is active. In-office purchases do not qualify.
Q: Can I use Buy X, Get Y with a sitewide promotion?
A: No. Buy X, Get Y does not combine with Sitewide Promotions. Run one or the other for overlapping services.
Q: Can the reward apply more than once per order?
A: Yes, if you remove the Max Uses Per Order limit. With the default of 1, the reward applies once per checkout even when the patient qualifies multiple times.
Q: Can I offer a product as the reward?
A: Not at this time. Buy X, Get Y supports service-based rewards only.
Q: Does the patient need a promo code?
A: No. Public Buy X, Get Y offers auto-apply when the cart qualifies. Private-offer promo codes are a separate visibility setting on other offer types.
Q: Can I attach Buy X, Get Y to a membership or reward?
A: No. This promotion type works only as a standalone Special Offer.
Next Steps and Support
Set up a Buy X, Get Y promotion (Admin Panel) — create and activate your offer
Creating Special Offers — all Special Offer types and fields
Create a sitewide promotion with a special offer — pair a discount with a custom shop category
Create a sitewide promotion without a special offer — promote a category without a discount
Editing a sitewide promotion — change live or scheduled sitewide campaigns
Need help? Email support@repeatmd.com