Overview
A Buy X, Get Y promotion rewards patients when they purchase a qualifying service at a set quantity or spend level. You configure the qualifying service (Buy X), the reward service (Get Y), and optional usage limits, then activate the offer for in-app checkout.
This article is for practice owners, managers, and marketing staff who build promotions in the Admin Panel. For how this offer type works and what patients see, see Buy X, Get Y promotions (Admin Panel).
Before You Start
You need Administrator, Manager, or Marketing access.
Decide your Buy X threshold (minimum quantity or minimum spend) and your Get Y reward service before you open the builder.
Buy X, Get Y is in-app only. It does not apply to in-office redemptions.
Confirm the services you want to use are published in your catalog.
Buy X, Get Y cannot be combined with Memberships, Rewards, or Sitewide Promotions on the same services.
Why It Matters
Setting up Buy X, Get Y correctly ensures:
Patients receive the reward without promo codes when the cart qualifies.
Your team is not manually tracking threshold purchases at checkout.
Margins stay predictable when you set Max Uses Per Order.
Campaigns go live on your schedule with a clear activation step.
How It Works
Promotion type: Buy X, Get Y is created as its own offer type under Special Offers, separate from percentage-off or sitewide campaigns.
Buy X fields: Select one qualifying service, then set either minimum quantity or minimum spend.
Get Y fields: Select one reward service. Configure it as free or discounted per the offer builder options.
Max Uses Per Order: Defaults to 1. With the default, a patient who qualifies multiple times in one checkout still receives the reward only once. Clear or raise the limit to allow stacking (for example, buy 4, get 2).
Activation: Click Save & Activate to publish. The offer auto-applies to qualifying in-app purchases immediately.
Step-by-Step Instructions
Log in to your Admin Panel.
Click Special Offers in the MedCommerce Engine section of the left-side navigation.
Click + New Offer and select Buy X, Get Y as the promotion type.
Under Buy X, choose the service patients must purchase.
Set a minimum quantity (for example, 3 facials) or minimum spend (for example, $500).
Under Get Y, choose the reward service and set it as free or discounted.
(Optional) Set Max Uses Per Order:
Leave at 1 (default) to cap the reward at one application per checkout.
Remove or increase the limit to allow the promotion to stack when patients exceed the threshold multiple times in one order.
Click Save & Activate to launch the promotion.
Your offer now auto-applies to qualifying purchases made through your patient app.
Best Practices and Pro Tips
Test with a staff test account before announcing the promotion to patients.
Use minimum spend when unit sizes vary; use minimum quantity when the unit is fixed.
Keep Max Uses at 1 for your first campaign, then adjust if you want volume-based stacking.
Do not run a sitewide promotion on the same services during the same window. See the sitewide articles in Next Steps for campaign alternatives.
Coordinate with your front desk so the team knows this offer is app-only.
Common Mistakes and FAQs
Q: I activated the offer but the discount did not apply in the cart.
A: Confirm the patient is checking out in the app, the correct Buy X service is in the cart, the threshold is met, and the offer is within its active dates. In-office purchases do not qualify.
Q: What does Max Uses Per Order default to?
A: 1. The reward applies once per checkout unless you change or remove the limit.
Q: Can I edit a live Buy X, Get Y promotion?
A: You can edit fields in Special Offers like other offer types. Test changes with a test account before patients shop during peak hours.
Q: Can I use this with a sitewide promotion?
A: No. Buy X, Get Y does not combine with Sitewide Promotions. Choose one strategy per service set.
Q: Where do patients see the offer?
A: On Home and Discover in the patient app, and applied at checkout when the cart qualifies. See Buy X, Get Y promotions (Admin Panel) for the full patient experience.
Next Steps and Support
Buy X, Get Y promotions (Admin Panel) — how the promotion type works and what is supported
Creating Special Offers — all Special Offer types
Need help? Email support@repeatmd.com