Before you continue:
💡 Pro tips: |
If you archive an included treatment or package that is currently in an active reward, it will be deleted from that reward. If you re archive the included treatment, you will have to manually add it back. |
Understanding RepeatCash: | Understanding Visit Value: |
You can set a dollar amount per every unlocked reward so every patient has an incentive to further their Reward progress. Patients can easily convert unlocked rewards into RepeatCash or dollars to bank or apply it to their next in-app purchase. | Rewards are unlocked by both in-app purchases and patient check-ins. Click here to learn more about visit value. |
Basic reward information
Select where this reward is valid for redemption
For this use case, in-app is automatically chosen for you. This simply means the reward they are unlocking is one of the services you offer on your mobile app.
Please select in-office if you wish to offer something they cannot purchase on your mobile app. This includes retail and skincare products.
Enter reward title
The reward title is how the reward will be identified by the patient
(Optional) Enter a disclaimer
💡Pro tip: |
We do not recommend creating an offer that requires a minimum spend as it can prevent the patient from engaging and converting on your app.
However, if you do add a disclaimer regarding a minimum spend you must use the include or exclude tool and make sure the correct services meet your requirement. |
Set the amount of visits this reward will unlock at
Please make sure you have set up visit value during onboarding or with your CS. To learn more, click here
Valid locations
Select the location where this reward is eligible
Select discount type
Select from one of 3 options:
Percentage off
Set $ amount
Free service (doesn't apply to first month membership cost)
If you wish to offer a skincare or retail product as a free reward, please go back to the top and select in-office instead of in-app!
🛑 You cannot offer the first month of the membership for free.
Stripe needs the membership price to be at least $1 to capture a card on file for the future monthly payments.
Select what's included and/or excluded from this reward
Includes and excludes determine what this reward discount will apply to in your Shop
Use 'Include' when you want a specific treatment to receive this discount
Enroll in a Membership Today and Unlock Your First Month for Just $1!
You will want to explicitly include your memberships so the discount only applies to the first month of your memberships and not any other services in your menu.
Save 25% on a Hydrafacial (or a specific service from your service menu)
You would only select to include Hydrafacial (or the specific treatment from your list) and it will automatically know to exclude every other treatment from that discount/ benefit
$2 off Tox and Filler
You would select to include the tox and filler from your list and it will automatically know to exclude all over treatments from that discount/benefit
Use 'Exclude' when you want to to exclude less than you want to include
15% off all services except for Toxin
You would just use exclude to select all the toxin services to ensure they are not receiving this discount/ benefit.
20% off all services except for 1st month of your memberships
You will want to explicitly exclude your memberships so that the rest of your service menu will receive the discount
🛑 Discounted memberships are not be applicable to enrolled members. It might not be best practice to include this as anything other than a sign-up/ referral reward at this time!
Convertible to RepeatCash
RepeatCash lets patients convert unlocked rewards into cash they can spend on another in-app purchase. To enable RepeatCash for this reward, click on the grey toggle and set the designated amount.
💡Pro tip: |
The value of your RepeatCash doesn’t need to be equivalent to the actual value of an unlocked reward… It should be a dollar amount you as a company are OK with a patient putting towards a future purchase. |
Click 'save new reward' and you're good to go!
Video Walkthrough
1. Patient goes to their rewards screen on their app 2. Patient selects the reward they want to redeem 3. Patient clicks 'Redeem now' to apply the discount and specified treatment directly to their cart 4. Patient clicks 'View cart' to checkout and redeem their reward |