Overview
MyRepeat is RepeatMD’s patient-facing technology brand. It powers the mobile app your patients download — listed in app stores as MyRepeat: Patient Rewards — and provides patient support resources at myrepeat.com.
Your practice’s app is branded to you after patients sign in. The home-screen icon updates to your practice logo, but the underlying platform is built and maintained by MyRepeat/RepeatMD.
This article is for practice staff who need to explain MyRepeat to patients and direct them to the right support channel.
Before You Start
Patients search MyRepeat: Patient Rewards in the App Store or Google Play — not your practice name.
After login, the app icon on their home screen shows your practice branding.
MyRepeat is not a separate app from your Patient Rewards app — it is the platform that runs it.
Why It Matters
Patients and staff often confuse MyRepeat (the platform), Patient Rewards (the home-screen label), and your practice name (the branded icon after login). Clear explanations reduce support tickets and download friction at check-in.
How It Works
The engine: MyRepeat provides the infrastructure for your practice’s Patient App — rewards, check-ins, shop (when enabled), memberships, and account management.
The app store listing: Patients find and download the app under MyRepeat: Patient Rewards. This is intentional: one app supports all RepeatMD practices; branding personalizes after login.
The patient support brand: myrepeat.com is the patient-facing support site. Patients can submit support requests from the bottom-right widget on that site.
Your practice’s role. You configure rewards, catalog, and branding in the Admin Panel. MyRepeat handles app distribution, updates, and platform support.
Step-by-Step Instructions
Direct a patient to MyRepeat support
Tell the patient to visit www.myrepeat.com.
Click the support widget in the bottom-right corner of the screen.
Submit a support ticket with their question or issue.
Explain the app name at check-in
Tell patients to search MyRepeat: Patient Rewards in their app store.
After download, the app appears as Patient Rewards on their home screen.
After they log in with their phone number, the icon updates to your practice branding.
Common Mistakes and FAQs
Q: Is MyRepeat a different app from our Patient Rewards app?
A: No. MyRepeat is the platform; your Patient Rewards app is powered by MyRepeat. Patients download one app.
Q: Why can’t patients find our practice name in the app store?
A: The universal listing is MyRepeat: Patient Rewards. Your branding appears after the patient logs in.
Q: Where should patients go for app troubleshooting?
A: myrepeat.com for support tickets, or the Help Center for self-service articles.
Q: Where should practice staff go for Admin Panel help?
A: The Help Center and support@repeatmd.com — not myrepeat.com.
Q: Does MyRepeat market to patients directly?
A: No. RepeatMD does not actively market to patients. Patients discover your app through your practice’s promotion, QR codes, and check-in flows.
Next Steps and Support
Need help? Email support@repeatmd.com