Overview
MyRepeat is RepeatMD’s patient-facing technology brand. It powers the mobile app your patients download — listed in app stores as MyRepeat: Patient Rewards — and hosts self-service help articles for patients at myrepeat.com.
Your practice’s app is branded to you after patients sign in. The home-screen icon updates to your practice logo, but the underlying platform is built and maintained by MyRepeat/RepeatMD.
This article is for practice staff who need to explain MyRepeat to patients and know where to send patient questions.
Before You Start
Patients search MyRepeat: Patient Rewards in the App Store or Google Play — not your practice name.
After login, the app icon on their home screen shows your practice branding.
MyRepeat is not a separate app from your Patient Rewards app — it is the platform that runs it.
Why It Matters
Patients and staff often confuse MyRepeat (the platform), Patient Rewards (the home-screen label), and your practice name (the branded icon after login). Clear explanations reduce support tickets and download friction at check-in.
How It Works
The engine: MyRepeat provides the infrastructure for your practice’s Patient App — rewards, check-ins, shop (when enabled), memberships, and account management.
The app store listing: Patients find and download the app under MyRepeat: Patient Rewards. This is intentional: one app supports all RepeatMD practices; branding personalizes after login.
Patient questions: RepeatMD does not provide patient support, except for SkinDrop orders. Patients should contact your practice first. If a patient really needs RepeatMD support, they can email support@repeatmd.com.
Your practice’s role. You configure rewards, catalog, and branding in the Admin Panel. MyRepeat handles app distribution and updates.
Step-by-Step Instructions
Help a patient who needs support: Answer the question at your practice. If the patient really needs RepeatMD support, they can email support@repeatmd.com.
Explain the app name at check-in
Tell patients to search MyRepeat: Patient Rewards in their app store.
After download, the app appears as Patient Rewards on their home screen.
After they log in with their phone number, the icon updates to your practice branding.
Common Mistakes and FAQs
Q: Is MyRepeat a different app from our Patient Rewards app?
A: No. MyRepeat is the platform; your Patient Rewards app is powered by MyRepeat. Patients download one app.
Q: Why can’t patients find our practice name in the app store?
A: The universal listing is MyRepeat: Patient Rewards. Your branding appears after the patient logs in.
Q: Where should patients go for app troubleshooting?
A: Your practice first. For self-service, the Help Center. If a patient really needs RepeatMD support, they can email support@repeatmd.com.
Q: Where should practice staff go for Admin Panel help?
A: The Help Center and support@repeatmd.com — not myrepeat.com.
Q: Does MyRepeat market to patients directly?
A: No. RepeatMD does not actively market to patients. Patients discover your app through your practice’s promotion, QR codes, and check-in flows.
Next Steps and Support
Need help? Email support@repeatmd.com