You can send a return to a different address than your default return address.
This option is available for requests in the “Request submitted” stage.
Important
You can change the return address as long as a return shipping label has not been generated.
For complaints (which are always handled manually), you can always change the address.
For returns and exchanges, manual approval is required before changing the address if automatic label generation is enabled.
If a return label has already been generated, the address cannot be changed.
Add a new return address in Returbo
Before changing an address on a request, the new address must be added in Returbo.
Go to Settings → Request settings → General
Scroll down to Restock & Return address
Click Add location
Enter the new address
Click Add location to save
You can now use this address for individual requests.
How to change the address on an individual request
Open the request that is in the “Request submitted” stage.
The process depends on whether Autogenerated Return Shipping Slips is enabled.
If Autogenerate is enabled
Scroll down to Return shipping
Click Set return address
If labels are generated manually
Scroll down to Return shipping
Select the carrier
Click View return address
For both cases:
Choose the alternative address you want to use
Click Confirm and generate label
The return label will now be generated using the selected return address.
Summary
You can change the return address on individual requests before the return label is generated.
Make sure:
The request is in “Request submitted”
The new address has been added in Settings
No label has been created yet