How to use Returbo
Guides on how to work in Returbo the best way
7 articles
- Change Request TypeSometimes customers change their mind after submitting a request. They may request a return but later want to exchange the product and vice versa. This guide shows how to quickly…
- How to revert the status of an order or generate a new shipping slipA guide on how to generate a new shipping label for your customers and how to revert the status of a submitted request.
- How to Download or Resend Return Labels to CustomersLearn how to download return labels, QR codes, and proforma documents for a return request, or resend the return label email to your customer. Covers the required "Incoming" status and…
- How to Use the Internal Chat in ReturboLearn how to use Returbo's internal chat to leave private notes and comments on return requests, visible only to your team, not your customers.
- How to Archive and Unarchive a Request in Returbo
- How Autogenerated Return Shipping Labels Work in ReturboHow Returbo autogenerates return shipping labels based on your shipping carrier ranking, country rules, and approval settings
- Understanding Request Statuses in ReturboWhat are the different request statuses in Returbo? Learn the difference between Request Submitted, Incoming, Pending Approval, Resolved, and Archived.