Review requests are designed to be a quick and easy task from within the admin dashboard or employee app. Insights received from reviews can help supercharge productivity and increase quality of service of team members as they can be rewarded for a job well done.
Reviews can also provide valuable information on any performance issues that need to be addressed or service issues that can be modified.
Customizing Review Requests
Review requests are sent as a template and are not customizable at this time but coming soon!
How to Request a Review
Currently, there are two ways to request a review from a customer:
Send an email or text from the admin dashboard
Send an email or text via the employee app immediately after a service.
Request Review from Dashboard
We recommend office staff and admins send review requests from the dashboard on behalf of your service staff. If you are utilizing our Rewards feature, team members will get points for sending the request but not be awarded points for any review left unless you add yourself to the employees list when sending the request.
Log into the ReviewBuzz dashboard
Click on the blue Create + button in the upper right-hand corner
From the drop-down menu, select Review Request
Add the customer's name and cell phone number or email address. Filling in the customer's cell phone number will send a SMS (text message) review request, while inputting their email address will send the review request via email. You will see a preview of the message that will be sent to the customer in the mock phone toward the right of the screen.
Select the employee(s) who worked the job
Select the correct location (if you have more than one)
Preferred Language defaults to English, however you can also select French (Canada) as needed based on your customer
Schedule your review request under "Sending Schedule." You can either send it immediately or schedule it for a specific day and time.
Request Review from Mobile App
We recommend field employees send review requests from the mobile app if they did work for the customer so they will get points for sending the request and any reviews the customer leaves.
Log into the ReviewBuzz mobile app
Click on the blue Create + button on the bottom center
Select Review Request
Add the customer's name and cell phone number or email address. Filling in the customer's cell phone number will send a SMS (text message) review request, while inputting their email address will send the review request via email.
Select any additional employee(s) who worked the job
Select the correct location (if you have more than one)
Preferred Language defaults to English, however you can also select French (Canada) as needed based on your customer
Click Send
Request Review with BuzzCards
BuzzCards are review request cards that your service team can hand out to customers after completing a job. These cards are an excellent solution for requesting reviews in person, whether or not your customers are tech-savvy.
Learn more here about how BuzzCards work.
Request Review with BuzzBadges
BuzzBadges are touchless, safe, and easy-to-use review request tools for your service team. Your team members simply wear these badges, which feature a QR code that customers can scan to leave a review from a safe distance.
Learn more here about how BuzzBadges work.
Request Review with BuzzTap
BuzzTap is a quick, contactless way for your service team to request reviews using NFC (Near Field Communication) technology. With BuzzTap, your team members can tap their BuzzBadges against a customer’s phone to instantly redirect them to a dedicated review page to leave feedback.
Learn more here about BuzzTap.
Why can’t I send a repeat request?
ReviewBuzz not only makes it easy for your team to get and manage reviews, it makes it super simple for your customers to leave a review. By providing customers with such a simple review process, you can expect to see your conversion rate on reviews go way up!
Although you can't send a repeat review request, ReviewBuzz will automatically send reminders after 48 hours, 7 days, and then 14 days to your customer to complete a review. Keep in mind, this feature is only available when a review request is sent via text or email.
You are also able to enable the 14 day rule that will automatically stop review requests from going out during this period. This feature is particularly useful for those customer who have multiple jobs completed within that two week time frame.
What works better - an email review request or text?
Review requests sent via text have a much higher success rate and are recommended over email.
My review status says ‘complete’, why don’t I see my review?
Unfortunately the status update ‘completed’ does not necessarily mean completed right now.
At the moment, ‘completed’ and ‘clicked’ or ‘opened’ mean the same thing. This means that the end-user simply clicked the link that was sent for the review but they may not have actually completed the review yet.
The good news is, you will be able to view the review after the end-user has completed it.
To view your reviews:
Log in to your admin dashboard
Select ‘Reviews’ on the left-hand navigation panel
Can I reply to my reviews from ReviewBuzz?
You will find a Reply link next to ReviewBuzz and Google reviews in your dashboard. After logging in, select 'Reviews" on the left-hand navigation panel.
Reply directly to your ReviewBuzz reviews here.
Click 'Reply' next to your Google reviews to be directed to the review in Google Maps. Your Google My Business account must be verified and you must have the proper permissions to reply to reviews. See this article for more details.
Where are my sent requests?
Sent requests can be easily found by:
Here is an example of where you can locate sent requests on the mobile version of your dashboard.
The importance of monitoring your sent requests
By monitoring your sent requests you will be able to observe the following:
Which employees are making the effort to ask customers to review them after a service. These are likely high-performing employees that are looking forward to being rewarded for their great work.
Troubleshoot any issues with employees that are not sending as many review requests. For example- an employee that is not sending as many requests may simply have trouble understanding how to request a review from a customer.
Review status updates ex: pending or completed.
If you would like to learn more about how reviews, refer to the following articles:
Understanding Review Sites
Learn how to get reviews on the site that are important to you.
M
Written by Mariah
Updated over 4 years ago
Set up and prioritize your top 3 review sites.
Based on the top 3 review sites you set up when creating your ReviewBuzz account, ReviewBuzz will automatically detect if your customer is logged into those sites and send them directly to those review sites (in order of priority) to leave a review.
For example, if your customer is already logged into their Facebook account on their phone at the time of receiving the ReviewBuzz review request, they will automatically be directed to leave their review on Facebook’s review site if that is your first choice like the picture below.
These settings can be updated at any time to best suit your business needs.
To edit your review sites:
Log in to your ReviewBuzz dashboard
Select ‘locations’ on the left-hand navigation panel
Select ‘edit location’ from the ellipsis menu (the 3 dots in a row)
The ‘edit location’ screen will pop up and from there you will see how you can prioritize different review sites based on your company needs.
How do I change the review site priority?
You can easily change the review site priority by clicking on the left-hand side of the review site name for example, Facebook, then drag and drop it to the priority you see fit.
What is Google Boost?
For our Premium clients, check out Google Boost in your Location settings. Enabling this feature will make sure you get more Google reviews by prompting your customers to log in to Google (if they aren't already) before redirecting to your second priority site.
Why can’t I have more than 3 review sites?
Review sites effortlessly streamline where your reviews will live once a customer completes a review request. You are able to have many review sites as shown below. However, you will want to prioritize your top 3 choices as most reviews will likely be sent to either of those top 3.
For example- if you top review site is Facebook and your customer is already logged into their Facebook account when they complete the review request, the review will automatically be sent to your Facebook business page.
If they are not logged into Facebook but are logged into your second choice, Homestars.com, the review will bypass Facebook and be sent to your company page on Homestars and so on.
To learn more about locations and reviews, refer to the following articles:
ReviewBuzz Guide: Reviews