To add pricing and offers to your pallet deliveries, see our guide here.
What is Haulier (pallet) delivery?
Where delivery is fulfilled on a pallet for a large order or for items too large for a courier service.
Haulier or Pallet service is offered to Customers who you specifically choose the service for or add items to their basket that can only be fulfilled this way.
You can choose PalletTrack or your own service.
How do Customers choose it?
Where products are too large to be delivered by a Courier, your Storefront will switch to Pallet Delivery.
Based on your Courier Eligibility Settings, you define the largest container size for Plastic Keg, Steel Keg and Cask you can ship via a courier. For any larger items, we switch the customer to a Pallet Delivery. Learn more about those settings here.
Manually setting a Customer to Haulier only
For Customers who always receive a pallet, you can override their delivery options so that only this will show when placing an order.
Find the Customer in your Customer List. Click on them to access their information and settings.
Click on the three dots in the top right-hand corner of the customer and choose 'Edit Terms'.
Change the option in the Delivery Tier dropdown to 'Haulier'.
Scroll down and use 'UPDATE TERMS' to save your changes.