AI Upsell takes the guesswork out of product recommendations entirely. Instead of manually picking which products to pair together, you hand it over to Shopflo — and the AI builds and manages upsell combinations for you, based on what shoppers from your store actually buy together.
How to Enable AI Upsell
Go to Upsell in your Shopflo dashboard and toggle on AI Recommendation. A confirmation prompt will appear explaining what happens next — click Yes, Proceed to hand over to AI.
That's it. No products to select, no pairings to configure.
What Happens When You Turn It On
Once enabled, three things happen:
AI creates combinations automatically — it analyses what shoppers frequently buy together from your catalogue and builds upsell pairings from that data.
Your manual upsells are paused — AI Upsell and manual upsell don't run together. Switching to AI mode pauses any groups you've set up manually. You can restore them at any time by switching back.
It manages itself — the AI pauses low-performing combinations and refreshes the full set weekly, so your upsells stay relevant without you needing to touch anything.
AI Upsell vs. Manual Upsell
The two modes are mutually exclusive — you run one or the other at any time.
AI Upsell is the better default for most brands. It works across your entire catalogue without any setup, adapts to actual purchase behaviour, and handles its own maintenance. It's especially useful if you have a large catalogue or don't have time to manage manual pairings.
Manual Upsell gives you full control — you decide exactly which products appear as suggestions and when. It's the right choice when you have a specific campaign in mind, want to push a particular SKU, or have merchandising logic the AI wouldn't naturally learn from purchase data alone.
You can switch between the two modes at any time from the Upsell page.
Want to set up manual upsell instead? See the Upsell setup guide. To measure how your upsells are performing, check Upsell Analytics.
Need more help? Reach out to us at support@shopflo.com