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Troubleshooting FAQs
Stuck? Or think something's not working right?
How do I access the simulation / quiz? I can't access the test.
How do I get a screenshot?
I can't log in
The system won't let me move on in the simulation
The video quality is not good
I can't find / select a tool in this simulation
Missing Tools panel in the simulation
Why isn't there any instruction for this simulation step?
No sound in the simulations
Mac scrolling issue in simulation Tools Panel
Why isn't my time being logged correctly?
How do I select a different simulation mode?
Certificate not showing today's score