You can update some Slay Markets account information yourself in your Account Dashboard — your daily loss limit and market data subscriptions — while changes to your legal name, email address, bank account, mailing address, or phone number require a support request to support@slaymarkets.com.
Tradeify Brokerage LLC d/b/a Slay Markets is an Introducing Broker registered with the CFTC and an NFA Member (NFA ID 0575972), guaranteed by NinjaTrader Clearing, LLC. Tradeify Brokerage LLC d/b/a Slay Markets does not accept or hold customer funds; all customer accounts are carried and maintained by NinjaTrader Clearing, LLC (NFA ID 0309379).
What account information can I update myself in the Slay Markets Account Dashboard?
You can update the following Slay Markets account settings yourself in your Account Dashboard. Your daily loss limit is an optional, self-set dollar amount you set under Account Dashboard > Risk Settings, and changes take effect immediately. Market data subscriptions are managed under Account Dashboard > Market Data > Manage Subscriptions. For password and two-factor authentication questions, see Password Management and Two-Factor Authentication. Slay Markets Individual Cash Accounts do not support adding a beneficiary (transfer-on-death) designation — see Beneficiary Designations for details.
Field | How to update it yourself |
Daily loss limit | Account Dashboard > Risk Settings (optional, self-set dollar amount; takes effect immediately) |
Market data subscriptions | Account Dashboard > Market Data > Manage Subscriptions |
What account changes require a support request at Slay Markets?
The following Slay Markets account changes cannot be done self-service and require a support request because they affect account security or involve regulated identity records. A change to your legal name requires support because identity documents must be reviewed for compliance. A change to your email address requires support because security verification is required and it cannot be changed self-service. A change to your linked bank account requires support because, for AML (anti-money-laundering) compliance, bank account additions and removals require manual review by a representative. A change to your mailing address requires support because address updates may require re-verification of your identity documents. A change to your phone number requires support because security verification is required.
Field | Why this Slay Markets change requires a support request |
Legal name | Legal name changes require support because identity documents must be reviewed for compliance. |
Email address | Email address changes require support because security verification is required and the email cannot be changed self-service. |
ACH bank account (adding) | Self-service in Account Dashboard > Transfer Funds > ACH. One bank account at a time. |
ACH bank account (removing) | Contact a live agent at support@slaymarkets.com. Cannot be done self-service. |
Mailing address | Mailing address changes require support because they may require re-verification of identity documents. |
Phone number | Phone number changes require support because security verification is required. |
To request any Slay Markets account change that requires support, email support@slaymarkets.com with your account number and the change requested. Include supporting documents where applicable (for example, a new government-issued ID for a legal name change). Submissions are accepted 24/7 and receive a response within 1 business day. Password resets are handled by Slay Markets support after identity verification — email support@slaymarkets.com to request a reset. See Password Management and Two-Factor Authentication for details.
How long do Slay Markets account update requests take?
Slay Markets support responds to account update requests within 1 business day of submission, and you can submit a request by email at any time, 24/7. Self-service changes you make in the Account Dashboard (such as your daily loss limit) take effect immediately. Identity document reviews for changes like a legal name update may take longer depending on volume. For a status update on a pending request, email support@slaymarkets.com.
Frequently asked questions about updating your Slay Markets account information
Q: How long do Slay Markets account update requests take?
A: Slay Markets support responds within 1 business day of submission, and requests can be submitted by email 24/7. Self-service changes in the Account Dashboard take effect immediately. Identity document reviews (for example, a legal name change) may take longer depending on volume. For a status update, email support@slaymarkets.com.
Q: Can I change my legal name on my Slay Markets account?
A: Yes, but a legal name change on a Slay Markets account requires a support request and documentation, typically a government-issued ID reflecting the new name, because identity documents must be reviewed for compliance. Email support@slaymarkets.com to start the process.
Q: How do I update the bank account linked to my Slay Markets account?
A: Linked bank account changes cannot be made self-service. For security and AML compliance, a Slay Markets representative must process bank account additions and removals after manual review. Email support@slaymarkets.com to request the change.
Q: How do I change my email address on my Slay Markets account?
A: Your Slay Markets email address cannot be changed self-service. A representative must process the change via a support request with security verification and valid identification. Email support@slaymarkets.com to request it.
Q: How do I change my daily loss limit on Slay Markets?
A: Your daily loss limit is an optional, self-set dollar amount you can update yourself under Account Dashboard > Risk Settings, and changes take effect immediately. It does not require a support request.
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