Verified installs confirm that hardware is properly installed and actively collecting data. A higher verification rate means more members will receive the monitoring included in their plan.
What Makes an Install Verified
A Verified Unit is a SmartAC.com Hardware Kit that has passed these installation checks:
Is the Hub online?
Are all sensors online?
Do Water Sensors in a drain pan have a water riser installed?
Is the Comfort Sensor in an acceptable location? - Not placed in areas where it shouldn't be, or positioned poorly at the sensor location
Has the nameplate photo or unit information been properly captured?
Is the connectivity on all devices acceptable? - Hub placed in a good central location relative to each sensor, with close enough distance for solid transmission
Best Practices
Before leaving the home:
Verify all sensors appear in the Pro App and show "online"
Confirm the Hub has a solid connection
Complete every field in the onboarding flow, including a clear nameplate photo
Install the water riser on any Water Sensor placed in a drain pan
Place the Comfort Sensor in an approved location
Have the member log in and confirm they can see everything online
Monitoring Your Rate
Technicians: Check your verification percentage in the Pro App under the Installs tab.
Partners: Check your team's verification percentage on the Adoption Dashboard.
