This guide walks technicians through how to use the SmartAC.com Pro App when performing on-site maintenance or repairs for active members.
Getting Started
Before anything else, make sure you are logged into the SmartAC.com Pro App. If you are unable to log in or need access, contact the support team at 832-377-0830 before arriving on-site.
Step 1: Look Up the Member
Open the Pro App and search for the member's name using the search bar on the Members screen. Once you find the member, select Open Property Details to access their account.
Step 2: Check Device Status
From the Property Details screen, scroll right to the Devices tab. Here you can see all SmartAC.com devices associated with the property. Confirm that every device shows:
A green signal strength icon
A green battery level indicator
If the Hub appears offline, tap the Reconnect Hub link and follow the on-screen instructions to bring it back online.
Step 3: Replace Sensor Batteries
Replace the batteries in all sensors using Energizer Lithium AA batteries. If the homeowner prefers a longer-lasting option, you may upgrade them to Long-Life battery packs instead.
Step 4: Verify Signal Strength for All Sensors
After replacing batteries, review the signal strength for each sensor. If any sensor shows a yellow or red signal, the Hub may need to be relocated to a more central position in the home — ideally a spot that minimizes the distance between the Hub and all three sensors equally.
Step 5: Confirm Water Sensor
Verify that this sensor has been installed, paired, and placed in the correct location. If it has not been set up, tap Service Property and follow the prompts to add the sensor.
Step 6: View Real-Time Data
From the Devices tab, use the Realtime Data link to confirm that all sensors are actively reporting readings. Every sensor should display current data — if any are missing readings, investigate the connection before leaving the property.
Step 7: Review Active Alerts
Navigate to the Alerts tab and check for any active alerts on the system. Address them as follows:
Performance alerts – Inspect the HVAC system to confirm it is heating or cooling properly.
Water leak alerts – Physically investigate the flagged areas before clearing the alert.
Step 8: Check Filter Replacement History
Go to the Filters tab to review the date of the customer's last filter change. If you are replacing the filter during this visit, confirm the correct filter size, MERV rating, and vent location, then log the replacement in the app.
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Step 9: Homeowner App Walkthrough
Confirm that the homeowner has downloaded and logged into the SmartAC.com homeowner app. Take a few minutes to walk them through the key features so they feel confident using it.
Step 10: Warranty Replacements
If any hardware is damaged or non-functional, do not leave it behind. Collect the device, label it clearly, and return it to your Warehouse or Inventory Manager. Replace the homeowner's hardware on-site with new sensors from your inventory. All SmartAC.com hardware is covered under warranty and will be restocked by SmartAC.com.