SmartAC covers all defective hubs and sensors under warranty. Here's what your field and warehouse teams need to do to qualify for fast replacement and keep your inventory stocked.
Field Team Process (Technicians / Installers)
Step 1: Do not leave defective hardware behind
Any damaged or non-functional hub or sensor must be removed from the home before you leave. Never leave a known defective device installed.
Step 2: Call Pro Support first (required)
📞 Pro Support Line: 832-377-0830
Troubleshoot with SmartAC before determining failure. This step is mandatory — replacements will not qualify for warranty restock if Pro Support was not contacted first.
Step 3: Confirm the defect
If Pro Support confirms the device is defective:
Remove it from the system in the Pro App
Replace it immediately with new hardware from your truck stock
💡 Best practice: maintain 3–6 kits per truck at all times
Step 4: Label the defective device
Before returning any hardware, clearly label it with:
Customer name
Date
Technician name
Brief description of the issue
Step 5: Return to warehouse or inventory manager
Do not keep defective hardware on the truck. Turn it in the same day or by the next business day.
Warehouse / Inventory Process
Step 1: Collect and verify returned devices
Confirm that all labeled information is complete. Store defective units in a designated "Warranty Return" area.
Step 2: Submit the Warranty Replacement Form
Complete the SmartAC Warranty Form here: 👉 Submit Warranty Replacement Form
Step 3: Track and manage inventory
Log returned units for your records
Monitor incoming replacement shipments from SmartAC
Restock truck and warehouse inventory once replacements are received
Review defect trends monthly (type of failure, install issues, patterns)
Key Rules
❌ Do NOT | ✅ Always |
Replace hardware without calling Pro Support first | Replace same-day using truck stock |
Keep defective hardware on trucks | Label every defective device before return |
Leave defective hardware installed in the home | Turn in returns same day or next business day |
💡 ServiceTitan Tip: Add a task code for SmartAC installs and replacements in ServiceTitan to track hardware usage and spiff eligibility. Contact your CSM if you need help setting this up.
Questions? Contact Pro Support at 832-377-0830 or email support@smartac.com