All Collections
Connect with Guests
How Do I Reply to a Guest in Guestbox?
How Do I Reply to a Guest in Guestbox?

Communicate with guests in real-time via website or email.

Updated over a week ago

Guestbox summarizes all the social interactions customers have on your website, all in one place. There are number of ways to connect with your guests through the Guestbox:

  • Built-In Chat - when people visit your website, they can communicate with your team through a chat bubble that can be toggled to appear on every page in your website. 

  • Online Reservations - when Reservations are enabled, guests can send reservation requests from your website and they will show up here.

  • Custom Forms - you can create and add a custom form into any page in your website to collect information about guests (eg. feedback, general inquiries, catering quote requests, etc.)

  • This is also where you can manually download the list of email addresses collected through newsletter signups by clicking the "Download CVS of all guests" link at the bottom of the Guestbox page.

Guestbox Notifications

All guest communications sent through the above mentioned channels are automatically posted on the Guestbox. To send a message, simply type in your message on the chat box.

View Guest Timelines & History

You can view a timeline of all your restaurant's interactions with a guest.

View & Update Guest Profiles

You can update information about a guest such as adding a special status tag, updating the contact information, adding notes such as dietary restrictions, and/or other special considerations.

Did this answer your question?