We’re excited to introduce the newly redesigned SparrowQueue ticket creation screen! This update is all about making your experience smoother, faster, and more intuitive, while maintaining the functionality you rely on every day. Here’s what you need to know:
What’s New?
The SparrowQueue ticket creation screen has been given a fresh, modern look designed with user-friendliness in mind. This update focuses on making adding multiple queue items easier, reducing the amount of scrolling required and helping you save time.
What Stays the Same?
The core functionality of SparrowQueue hasn’t changed. You can still:
Add script items, whether they be paper, eRx, or e-scripts.
Include script notes and customer preferences on a per script basis.
The rest of the flow remains the same!
How to Use the New Design
Adding Items
Use the menu on the left-hand side to add an item to the ticket (e.g. script or service).
Enter the notes and set preferences in the available fields.
Use the menu on the left-hand side to add another item to the ticket
New ticket items will appear at the top of the list
Viewing Tickets
There are three types of tickets:
Scripts Only - only scripts have been added to the ticket
Service Only - only a service has been added to the ticket
Scripts & Service - contains both a script and service
Need Help?
If you have any questions or run into any issues while using the new design, our support team is here to help.
View our guide on how to add a service to a queue ticket here or press the pink button in the bottom right-hand corner of your Queue screen to chat to someone from our team.