Option 1: Collect customer's details via SparrowSend
Step 1
Locate the order tile and press the three dots in the top right-hand corner
Step 2
Press "View order history"
Step 3
Make a note of the customer's phone number and email
Step 4
Press the print icon of the shipping label to make a note of the customer's address
Option 2: Collect customer's details via Australia Post
Step 1
Log into the merchant portal: https://merchant-portal.auspost.com.au/s/
Step 2
Navigate to Parcel Send
Step 3
Make sure the appropriate account holder is selected in the dropdown
Step 4
Go to "Past Shipments"
Step 5
Search for the order using the order number
Step 6
Open the order details
Step 7
Make a note of the customer's address, phone number and email
Generating a return label via Australia Post
Step 1
Log into the merchant portal: https://merchant-portal.auspost.com.au/s/
Step 2
Navigate to Parcel Send
Step 3
Using the dropdown, select the store that the order was originally dispatched from
Step 4
Press "Returns"
Step 5
Press "Create return"
Step 6
Enter the customer's details
Step 7
Select "Yes" if the return will include an item such as a perfume or aerosol can.
Step 8
Select "Parcel Post Returns"
Step 9
Select to either send the return slip directly to the customer or to download the label to send to the customer via a customised email
Step 10
Press "Create return"
