Something's not working, or you've got a question this help centre doesn't answer. Here's how to get it sorted. 💬
How to reach us 💬
The chat bubble. Bottom-right corner, on every page, always there.
That's it. No ticket portal, no support email to dig for, no form with fourteen fields.
You'll get an instant answer from our AI assistant first — it handles most questions immediately, including a lot of the "why has this happened" ones. If it can't sort it, it hands you to a human. You don't need to ask for one specially. 🐷
What to include ✍️
This is the difference between a five-minute fix and a three-message back-and-forth.
✅ What you were trying to do — "publish a listing", "check a payout", not "it's broken"
✅ What actually happened — including the exact error message, word for word
✅ When it happened
✅ A screenshot — genuinely the fastest thing you can send us
✅ Transaction or order reference for anything payment-related
✅ Device and browser if it's something visual or won't load
Never send us: your password, your full card number, or your bank details. We will never ask for any of those. Anyone who does isn't us. 🚨
What to expect ⏱️
🤖 AI assistant — instantly, any time
👤 Human support — during working hours, UK time
🔴 Urgent things — account security, payment failures, verification blocks get prioritised
If you don't hear back, check the email tied to your account, including spam. Replies land there as well as in the chat. 📩
Try these first ⚡
A lot of issues fix themselves in under a minute:
Payouts not arriving? → Check your Stripe dashboard first. It's usually Stripe wanting a document or an ID update. Your Stripe Connect Account Explained 🏦🐷
Can't take payments yet? → Verification probably isn't finished. Verifying Your Identity (KYC) 🆔🐷
Recurring features paused? → The posting rule. 3 approved posts every 28 days. Post, and it comes back.
Confused about fees? → What You're Actually Paying For 🐷
Page won't load properly? → Hard refresh, then try a different browser. Sounds patronising, works constantly.
What we can't help with 🚫
Tax advice. You're the merchant of record on your sales, so your tax position is yours. We can give you a full earnings export; we can't tell you what to do with it. Speak to an accountant. 💷
Legal advice. Same reason.
Chasing a specific supporter for you. We can look at a transaction. We can't act as a go-between.
Telling you what to post. Though we'll happily talk pricing and what tends to work. 🐷
Reporting something serious 🚨
Report it straight away through the chat, and flag it as urgent:
⚠️ Someone impersonating you or another creator
⚠️ Content posted that shouldn't be
⚠️ Suspected fraud or account compromise
⚠️ Anything involving safety
These jump the queue. Always. 🛡️
Supporters — this applies to you too 💖
Same chat bubble, same process.
For "I didn't receive what I bought" — check your receipt email first, including spam. The download link is in there. If it's genuinely missing, message us with your order reference and we'll sort it.
Before you dispute a payment with your bank: talk to us first. Chargebacks take weeks and hurt the creator badly. Most issues we can fix the same day. 🙏