We're sorry to hear you're having trouble verifying your location. Below is a checklist of common settings and issues that may interfere with location verification. Please review each item to help resolve the issue:
Examples of these issues include error messages like "invalid location" or "location verification failed," which typically occur during activities such as accessing contests or completing withdrawals.
🔍 Settings to Review
1. Ad Blockers
Ad blockers can prevent apps from accessing your location. Try temporarily disabling any ad blockers you have running.
If disabling the ad blocker resolves the issue, consider adding Splash as an exception to the ad blocker settings.
2. VPN Usage
VPNs often show a different location than your actual one. If you’re using a VPN, disconnect from it before accessing Splash.
Additionally, certain proxies can also mask your real location and should be turned off when accessing Splash.
Note: VPN use can also prevent login or block password reset emails.
3. Autofill Settings
Turn off autofill and manually enter your information to ensure it's correctly processed.
4. Secured WiFi Networks
Some highly secured or restricted WiFi networks may block location access. Try switching to a different WiFi connection or mobile data if possible.
After switching networks, it is recommended to restart the Splash app to apply the new settings.
5. Browser Settings
Double-check that your browser allows location access:
Ensure location permissions are enabled
Google Chrome tends to work best with Splash Sports
For the best experience, ensure you are using Google Chrome, as it typically provides better compatibility with Splash Sports.
6. Try Another Device
If possible, try logging in from a different device. This can often resolve location-related issues quickly.
If the issue persists on multiple devices, ensure that these devices meet the necessary software requirements for Splash.
Still Having Trouble?
If you are located in a restricted region, such as Nevada, some features may remain inaccessible despite resolving device or network settings.
Make Sure You're Using the Latest App or Browser Version
Please take a moment to ensure your device and software are fully up to date. This simple step can often resolve the issue quickly.
✅ Step 1: Update the Splash Sports App (If Using Mobile)
Make sure you're using the latest version of the Splash Sports app:
iOS users: Open the App Store, search for Splash Sports, and tap Update (if available)
Android users: Open the Google Play Store, search for Splash Sports, and tap Update (if available)
✅ Step 2: Update Your Browser (If Using Web)
Make sure your browser is up to date. Here's how to check:
Chrome:
Menu → Help → About Google Chrome
Check latest version of ChromeFirefox:
Menu → Help → About Firefox
Check latest version of FirefoxSafari:
Menu → Safari → About Safari
Check latest version of Safari
✅ Step 3: Review Your Location Settings
Still having trouble verifying your location?
If you've followed all the troubleshooting steps and still encounter issues, contact Splash Support for personalized assistance. You can also refer to this helpful guide for detailed steps on enabling and sharing your location.