Viewings in Street
Viewings Table
To see all of your viewings, go to Sales > Viewings or Lettings > Viewings in the left side bar. Both show the same table, split into tabs based on each viewing’s status.
Use the dropdown next to the page title to show All Viewings, Sales Only or Lettings Only.
You can filter the table by Branch, Property Assignee, Applicant Assignee, Visiting Agent and Booking Agent, or search for an address using the search bar.
To export the table, click Export to CSV at the top right.
Note - To access the export button, you’ll need a role with the permission ‘Allow this user to export data from Street.’ enabled. For more information, see our Roles and Permissions help article.
Viewings Sub Headings and Workflow
All of your upcoming, current and past viewings are stored in the Viewings table, so you can track each one through to completion.
Upcoming: confirmed viewings that are due to take place.
Unconfirmed: booked viewings that are waiting to be confirmed by the applicant, agent, vendor and/or tenant.
Awaiting Feedback: completed viewings that are waiting for applicant feedback.
Feedback Pending: completed viewings where feedback has been received but not yet sent to the owner.
Feedback Completed: completed viewings where feedback has been sent to the owner or saved.
Cancelled: viewings that have been cancelled.
Booking a viewing
The first step is to book the viewing. For more information, see our Booking Viewings help article.
Depending on your viewing settings, a viewing may start in the Unconfirmed tab while you wait for everyone to confirm. Once confirmed, it moves to the Upcoming tab. For more information, see our Confirming a Viewing help article.
Using the agent app during the viewing appointment
The Street Agent app gives you useful information during the viewing, such as access details, viewing guidance, the owner’s PIQ responses, FAQs and notes. You can also see whether the applicant has viewed the property before.
When completing the viewing in the app, you can send some initial feedback to the owner. For more information, see our During a Viewing help article.
Note - The initial feedback submitted via the app is your feedback to the owner, not the applicant's feedback.
Viewing feedback
Once the viewing has been completed, it moves to the Awaiting Feedback tab. You can either add the feedback yourself or wait for the applicant to submit it.
Tip - If the applicant feedback reminder notification is switched on, Street will automatically email the applicant asking for their feedback once the viewing is marked as complete.
Once feedback has been added, the viewing moves to the Feedback Pending tab. From here, you can make any edits and choose whether to send the feedback to the owner or save it for internal reference only.
Once the feedback has been sent or saved, the viewing moves to the Feedback Completed tab.
For more information, see our Viewing Feedback help article. To add more feedback to a completed viewing, see our Additional Viewing Feedback help article.
If the applicant would like to see the property again, you can book a second viewing.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!