Sending an SMS / WhatsApp

Any form of single SMS text costs 5p (exc VAT) and may contain up to 160 characters, including spaces. If the text is longer than 160 characters, it will count as multiple texts and be charged as such. Ie 200 characters would be two texts, so 10p (exc VAT).

If you want to send SMS from within Street it is mandatory to setup the Know Your Customer section of your Company Settings. For more information, see our KYC Details help article.

Within your Notification Preferences, you have the option of toggling on/off automated SMS based on various actions within Street. For example, you can choose to have an SMS sent out to the vendor when a viewing is confirmed. It's important to note that automated SMS will still be charged at the standard rate of 5p (exc VAT) per text.

If a person has more than one phone number automated SMS messages will be sent to the primary phone only. You can check which number is the primary phone number by going to the Person > Edit > Phone Numbers - and then check which is ticked as primary.

It is also possible to send manual SMS from within Street, in the same place where you would send an email from. Simply click the 'send a text message' option where you can choose the recipient, use Street AI to help create the content and select from your SMS correspondence templates.

Once an SMS has been sent, it will show in the activity stream area.

Street has an integration allowing SMS to be sent via WhatsApp instead. This integration doesn't need to be enabled or configured however it is not something that you as the agent can control as it is controlled on an individual basis per client.

Within their Street account, your clients can navigate to their profile communication preferences and choose to receive WhatsApp. If a client selects WhatsApp as their preference then any SMS that you send will be sent to their WhatsApp account - there is nothing for you as the agent to action in your account.

For information on how a client can do this, see our Consumer Changing Personal Details (App) help article.