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Why can't I download subtitles after subscribing successfully?

Written by Chloe

Generally, once your subscription goes through, it takes effect immediately and also unlocks the extra features included in your subscription.

If you still can't download subtitles or use other extra features after subscribing successfully, it may be because the system is still processing your subscription. If this happens, please wait 3 - 5 minutes and then refresh the page; after that, you'll be able to use the extra features, including subtitle downloads.

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