When looking at your class or group rosters, you may notice that contacts have status labels next to them. Below is an overview of statuses:

Text: Contact receives TalkingPoints messages via SMS text.

App: Contact receives TalkingPoints messages through the TalkingPoints for Families app.

Invalid: The contact's phone number is invalid (usually caused by an inactive phone number or landline).

Left Chat: Contact has chosen to receive no longer receive messages from you or send messages to you.

Unsubscribed: Contact has been unsubscribed by one of your admins.

Opted Out: Contact has chosen to stop receiving any communications through TalkingPoints.

Blocked: Contact has been blocked by a TalkingPoints staff member for breaching our terms of service.

If a contact has left a chat, they can follow these steps to start receiving and sending messages again.

SMS contacts who have left chat or opted out will need to text 'Rejoin' to a specific phone number. If they need help, you can find the number they need to text by following the steps below:

Step 1: From your class and group list, select the class or group with the student whose contact has left chat or opted out.

Step 2: Find the contact who has left chat or opted out.

Step 3: Hover over the 'left chat' or 'opted out' status.

Step 4: Record the phone number that appears.

Phone numbers vary. If you have multiple family members who want to rejoin, make sure you look at each contact for the specific number they need to text.

Step 5: Instruct the contact to text Rejoin to the number you recorded.