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Families: How to Contact Support
Families: How to Contact Support

Learn how to access our informational guides for families, and contact our TalkingPoints Support team.

Updated over a month ago

Our Family Help Center is a great starting point for common topics and questions about TalkingPoints. However, if you cannot find an answer, you can contact our team through the app, website, or email!

Please provide as much information as possible, including your name, phone number, email, and any screenshots or screen recordings.

App:

Method 1: Scroll down on the home screen of your app. Click the button with the chat icon.

Method 2: From the 'Settings' tab, scroll down to 'App support.'

Website:

If you're visiting our website, talkingpts.org, click the chat icon towards the bottom of the page.

Email Us:

You can email our Family Support team directly at family@talkingpts.org.

To better help you, please include the following information in your email:

  • Your full name

  • School & District name

  • Student’s name

  • The phone number associated with the account

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