Q: What is the class code?
A class code is not available for family contacts who are rostered through the school and/or district via Clever, ClassLink, or TalkingPoints Connector. Classes will appear automatically in the app after 2 days of first logging in. If subscribed through text, families receive the texts automatically.
If families are asking you for a class code, it may be for one of the following reasons:
The family account has just been created. Please allow 2 days for the classes to complete importing.
The family mobile phone numbers are not up-to-date. Reach out to a school admin to check the mobile number they have syncing to TalkingPoints.
Q: What if I don't see my student's classes?
If any of the student's classes do not appear, families must contact the school to confirm that the correct phone number is rostered to the student. The school admin can make sure the student's contact information is correct in the school information system (SIS), and showing correctly in Clever or ClassLink.
Q: What if my name or student's information is incorrect?
If the student's information is incorrect or missing, families must contact the school to report the error and provide the correct name, school, and phone number. The admin can make the necessary adjustments in the SIS. After 2 days, the data will reflect the updated information.