Taplio Analytics uses the Taplio Connect Chrome extension to securely fetch your latest growth and engagement data from LinkedIn.
If your data looks out of date or doesn't load, the sync between the extension and your account usually needs a refresh. Follow these steps:
1. Refresh the connection
Open LinkedIn in the Chrome browser where Taplio Connect is installed. This often starts a new data fetch. If it doesn't, go to Settings → General and click Refresh next to your LinkedIn connection (see How do I reconnect or refresh my LinkedIn connection in Taplio?). Don't click Disconnect: it doesn't fix the sync.
2. Check the extension
In your browser's extensions, check that Taplio Connect is installed and enabled, and that you're logged in to LinkedIn in the same browser.
3. Reinstall the extension
If the data still doesn't refresh after a few minutes, uninstall and reinstall the Taplio Connect extension. This clears temporary communication errors between Taplio and your browser.
Tip: keep your data up to date
Open LinkedIn in the browser where the extension is installed at least once a day. This lets the extension sync your latest numbers to Taplio regularly.
Still need help?
If your analytics are still wrong after a reinstall, send us a message in the chat and we'll look into it.