In some cases, siblings share a single email address — usually a parent or guardian’s email. Teach ’n Go supports this setup, but it’s important to configure it correctly to avoid login and communication problems. This guide explains the best practice.
Recommended setup for siblings with a shared email
1. Leave student email fields blank
When creating or editing student profiles, leave the Email field empty if siblings share the same email address.
Each student profile should remain separate, even if they are related.
2. Create a related contact
Go to the student profile.
Add a Related contact (for example, a parent or guardian).
Enter the shared email address in the related contact’s profile.
Link the related contact to all relevant siblings.
3. Set communication preferences
Make sure emails and notifications are sent to the related contact, not the students.
This ensures all messages reach the correct recipient without duplication or delivery issues.
Why this setup is important
Avoids portal access issues:
Each student should ideally have a unique email for portal access. Shared emails can cause login conflicts.
Supports students without emails:
Students without individual emails can still access the Student Portal using a username.
Ensures reliable communication:
Using the parent or guardian’s email guarantees important updates aren’t missed.
Troubleshooting
Student can’t log in?
Check that the student is using a username instead of an email address.
Emails going to the wrong place?
Confirm the related contact is selected as the main communication recipient.
Summary / next steps
When siblings share an email address, always store it on a related contact, not on the student profiles. This prevents portal issues and keeps communication clear and reliable.