Troubleshooting & FAQs
Get quick answers and fixes to common issues.
10 articles
I Forgot My PasswordIf you can’t remember your password, don’t worry. You can reset it in a few quick steps—no need to contact support.
Notifications Aren’t WorkingIf you’re not getting Uniteam notifications, it’s likely a settings issue. Here's how to check mobile, desktop, and PWA settings.
My Post Didn’t Go Through—What Should I Do?If your post didn’t send or disappeared, it’s likely a connection issue or something small. Here’s how to troubleshoot it quickly.
I Redeemed Points But Didn’t Get My Gift CardAfter redeeming points, your gift card is sent by email. If you don’t see it, check spam and make sure you're looking at the right inbox.
Can I Transfer Points to Someone Else?You can’t transfer Uniteam points—neither the points you give nor the ones you spend. Each type stays tied to your account.
How to reset your password in the platformHow to reset your password if you are in the platform and company does not have SSO set up
My Home Screen Looks EmptyIf your Home screen looks blank, it's usually because no modules have been added—or mobile sync isn’t set up.
Troubleshooting SSO Login Issues (Azure AD × Uniteam)If a users can’t get past the SSO splash screen, they’re almost always missing an Azure-AD assignment or aren’t yet added inside Uniteam.
Push Notification TroubleshootingIf you are not receiving push notifications, please try the steps below based on your device.
How to Delete Your Uniteam AccountIf you wish to delete your Uniteam account and associated data, you can submit a deletion request through our account deletion page.