Why don't contact details save properly when someone scans my card?
This is usually caused by missing fields on your V1CE page or a limitation of the phone's operating system. Check that all your contact details are filled in correctly in the Contact Card section of your page editor.
Common reasons details don't save correctly
Missing fields on your page
The most common cause. If a field is blank in your page editor, it will be blank when someone saves your contact. Go to your dashboard, open the page you want to edit, and check every field in the Contact Card section:
First name and last name. Job title. Company name. Phone number (with country code). Email address. Website URL. Profile photo.
Apple limitations on iPhones
When saving contacts on an iPhone, Apple does not display cover photos, only your profile photo will show. This is an iOS limitation, not a V1CE issue. Make sure you have uploaded a clear profile photo (not just a cover image).
The Save Contact button is missing
If the person scanning your card cannot see a Save Contact button: make sure your page is published (Go Live). Check that the Contact Card section is enabled in your page settings. Try opening the link in a different browser.
Contact details are duplicated or jumbled
This can happen when the phone's contact app interprets fields differently. To reduce this:
Keep your name in the correct name fields (not in the company field)
Use the correct phone number format with country code
Avoid special characters in your fields
How to test your card
Open your V1CE link in a browser
Tap Save Contact
Check every field in the saved contact
If something is wrong, go back to your page editor and fix it
Test again
My profile photo does not appear in the saved contact
Upload a square image (at least 400x400 pixels). Use JPG or PNG format. Make sure the image is under 5MB. On iPhones, only the profile photo shows, not the cover image.
My map link or website link does not work
Check the URL starts with https://. For Google Maps links, copy the full URL from your browser. Test the link by pasting it into a browser first.
Still need help? Start a chat with V1CE's team and V1CE will sort it out.