If you cannot log in to V1CE, or if your account or V1CE card looks "blocked", start with the triage below. The most common cause is a free trial V1CE card whose Plus subscription was cancelled — not a password lockout. If that is not your case, follow the password reset and Apple Private Relay sections lower down.

If you are seeing "account blocked", "card not working", or you cannot log in at all, V1CE accounts and cards become blocked or stop working for one of four reasons. Identify yours below:

1. Your free trial V1CE card has deactivated — by far the most common cause. If you received a free V1CE card with a V1CE Plus 30-day trial and the trial was later cancelled (or the subscription it was attached to was cancelled), the free trial card stops working. The card is tied to the subscription. See Why has my free trial card stopped working? for the full explanation and how to get it working again.

2. Temporary lockout from too many failed password attempts — if you have tried to log in several times with the wrong password, V1CE briefly locks the account as a security measure. Wait 15 minutes and try again, or use the password reset link at app.v1ce.co.

3. Suspicious activity flag — unusual login pattern (many login attempts from different locations, bot-like behaviour) can trigger a security flag. Contact V1CE support from your account email and the team will verify and unblock.

4. Manual block by V1CE — much rarer, usually pending the resolution of a dispute or chargeback. Reply to the original support thread, or contact V1CE support with your account email.

If none of the four causes match, send V1CE support a photo of the QR code on the back of your V1CE card and the team will look up the account to tell you exactly why.

If you can get to the login screen but just don't remember your password, reset it:

• Check your Spam, Junk, and Promotions folders

• Wait a few minutes, sometimes emails are delayed

• Try requesting the reset again

• If you use a corporate email, your IT department may be blocking the email. Try a personal email address or ask IT to allow emails from v1ce.co

• If nothing works, contact V1CE support and the team can reset your password manually

If you signed up to V1CE using Sign in with Apple and selected Hide my email, your account login is not your normal Apple ID email. It is a private relay address that looks like something@privaterelay.appleid.com. Apple forwards emails sent to that address to your real inbox, but you have to use the privaterelay address to log in.

To find your private relay address for V1CE, the fastest path is to send V1CE support a photo of the QR code on the back of your V1CE card. The team will look up your account and tell you the exact email to log in with, then set a temporary password so you can get back in and reset it yourself.

If you have your physical V1CE card:

If you do not have your card, try logging in with any email addresses you commonly use. The system will tell you if the email is not recognised.

The V1CE dashboard is at app.v1ce.co (not v1ce.co, which is the main website). Bookmark this link for quick access.

• Make sure you are logged in with the correct account. You may have more than one

• If you recently changed your email, try the old email

• Check that your subscription is active under Settings, then Manage Subscriptions

Still need help? Start a chat with our team and we'll sort it out.