I cannot log in to my account
Go to app.v1ce.co and use the Forgot Password link to reset your password. If you are not receiving the reset email, check your Spam or Junk folder. If the email address is not recognised, send us a photo of the QR code on the back of your card and we will find your account.
How to reset your password
Go to app.v1ce.co
Click Forgot Password
Enter the email address you used to sign up
Check your inbox (and Spam/Junk folders) for the reset email
Click the link in the email and set a new password
Log in with your new password
I am not receiving the password reset email
• Check your Spam, Junk, and Promotions folders • Wait a few minutes — sometimes emails are delayed • Try requesting the reset again • If you use a corporate email, your IT department may be blocking the email. Try a personal email address or ask IT to whitelist emails from v1ce.co • If nothing works, contact us and we can reset your password manually
I do not remember which email I used
If you have your physical Smart Card:
Send us a photo of the QR code on the back of your card
We will look up which account it is linked to
We can then help you regain access
If you do not have your card, try logging in with any email addresses you commonly use. The system will tell you if the email is not recognised.
The dashboard URL
The V1CE dashboard is at app.v1ce.co (not v1ce.co, which is the main website). Bookmark this link for quick access.
I can log in but cannot see my cards
• Make sure you are logged in with the correct account — you may have more than one • If you recently changed your email, try the old email • Check that your subscription is active under Settings > Manage Subscriptions
My account seems locked
If you have tried too many incorrect passwords, your account may be temporarily locked. Wait 15 minutes and try again, or use the password reset link.
Still need help? Start a chat with our team and we'll sort it out.