How do I get a refund?
V1CE offers a 30-day free trial on subscriptions. During the trial, you can cancel at any time without being charged. After the trial, your subscription renews automatically and is non-refundable, but you can cancel to stop future charges.
Cancelling during your free trial
Log in at app.v1ce.co
Go to Settings > Manage Subscriptions > Billing
Click Cancel Plan
Your subscription will stop at the end of the trial period
You will not be charged
Requesting a refund after the trial
If you have been charged after your trial ended:
• Subscriptions auto-renew at the end of the 30-day trial • Once charged, the subscription payment is non-refundable • You can cancel at any time to prevent future charges • If you believe you were charged in error, contact our team with your account email and order details
Refunds for physical card orders
Physical cards (PVC, bamboo, metal) are custom-printed products. Once your design has been approved and sent to print, the order is non-refundable. If your card arrives damaged or incorrect, we will reprint and reship it at no extra cost.
How to cancel to stop future charges
Log in at app.v1ce.co
Go to Settings > Manage Subscriptions > Billing
Click Cancel Plan
You keep access until the end of your current billing period
What happens when I cancel?
• You keep your free Smart Card features forever • Plus and Teams features (contact capture, CRM integrations, Flows) are disabled at the end of your billing period • Your digital profile remains live — people can still tap and scan your card • Your contacts and data are not deleted
Still need help? Start a chat with our team and we'll sort it out.