I was charged but did not expect it
The charge is most likely from your V1CE Plus subscription. When you signed up for the 30-day free trial, the subscription auto-renews at the end of the trial unless cancelled.
How to check what you were charged for
Log in at app.v1ce.co
Go to Settings > Manage Subscriptions > Billing
You will see your payment history and what each charge is for
Common reasons for unexpected charges
Free trial ended
The Plus plan includes a 30-day free trial. If you did not cancel before the trial ended, the subscription automatically renewed and you were charged.
Annual subscription renewed
If you are on an annual plan, it renews automatically each year. You will see a charge of £119.99 ($155.99) for the yearly Plus plan.
Multiple subscriptions
If you have more than one account or profile with paid subscriptions, you may see multiple charges.
How to cancel and stop future charges
Go to Settings > Manage Subscriptions > Billing
Click Cancel Plan
Your subscription will remain active until the end of the current billing period
You will not be charged again
I want a refund for the unexpected charge
Once charged, subscription payments are non-refundable. However, you can cancel to prevent future charges. If you believe you were charged in error, contact our team with your account email and we will investigate.
How to avoid unexpected charges in the future
• Set a reminder before your trial ends • Check your billing settings regularly at app.v1ce.co • Cancel before the renewal date if you do not want to continue
Still need help? Start a chat with our team and we'll sort it out.