My card says it is assigned to another user
The card needs to be reset before you can activate it. The previous owner or company admin can reset it from their dashboard. Alternatively, send us a photo of the QR code on the back of your card and we will reset it for you.
Why does this happen?
Every V1CE Smart Card is linked to one account at a time. If the card was previously used by someone else (for example, a former employee), it is still linked to their account until it is reset.
How to fix it
Option 1: The previous owner resets it
The previous owner logs in at app.v1ce.co
Goes to NFC Cards
Finds the card and clicks Reset
You can now scan the QR code and activate it under your account
Option 2: The team admin resets it
If the card was part of a team:
The team admin logs in
Goes to the Teams console
Removes the card from the former team member
Resets the card
Option 3: We reset it for you
Send us a photo of the QR code on the back of your card
We will verify and reset it on our end
You can then activate it by scanning the QR code
Tips
• When an employee leaves, reset their card immediately so it can be reassigned • Keep a record of which cards are assigned to which team members
Still need help? Start a chat with our team and we'll sort it out.