If the V1CE checkout or design portal address autocomplete will not accept your address, the cause is usually the third-party address API V1CE uses, not V1CE itself. Try entering the address manually, try a slightly different version, and if neither works, contact V1CE support with the full correct address so the team can add it manually and the order can proceed.
This article is for V1CE customers whose delivery address will not be accepted by the autocomplete in the V1CE checkout or design portal. This most often affects rural addresses, PO boxes, non-standard formats, new builds, and certain international addresses.
Enter the address fully manually
If the autocomplete will not accept your address, enter it manually instead. Most V1CE address forms let you fill in each field by hand rather than picking from the autocomplete dropdown. Type the address line, city, postcode, and country directly into the form without selecting a suggestion. This is the fastest fix for most rural addresses, PO boxes, and new builds.
Try a slightly different version of the address
If the autocomplete still rejects the address, try a slightly different version. The autocomplete is a third-party service (usually Google Places) and it sometimes recognises a near match where it will not recognise the exact version. Things to try:
Drop the apartment, suite, or unit number and add it on the next address line.
Try a different postcode format (with or without the space).
Try the nearest main road or landmark instead of the exact address.
Drop any building or company name and use only the street address.
If a near match is accepted, you can usually still edit the address fields by hand before placing the order.
Contact V1CE support so the team can add it for you
If neither manual entry nor a slightly different version works, contact V1CE support with the full correct address. V1CE will add it to your order from the back-end so the order can proceed. Send V1CE support:
The full correct delivery address (every line, postcode, country).
A screenshot of where the autocomplete is failing, if you have one.
Your order number, if you have already placed the order.
V1CE will add the address manually and confirm the order is on its way.
Why this happens
The address autocomplete in the V1CE checkout and design portal uses a third-party address API, most often Google Places. The third-party service maintains the address database, not V1CE, so some valid addresses (rural addresses, PO boxes, non-standard formats, new builds, and certain international addresses) are not in its index. This is why entering the address manually or sending it to V1CE support is the fix, rather than retrying the autocomplete.
If you are on legacy V1CE Plus, Pro, or Teams software
On the legacy V1CE Plus, Pro, or Teams software, the address autocomplete behaves the same way and the fix is the same: try manual entry first, try a slightly different version of the address, and if neither works, contact V1CE support with the full correct address.
Still need help? Start a chat with our team and we'll sort it out.