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Direct Messaging

How to send, receive, and troubleshoot private or group messages

⚡️ Quick Answer
​You are able to send private messages to members of the Community (or specific Groups in the Community) by accessing 'Direct Messaging'

🔑 Setup for Success

  • You both must be active members of the WatersAbove™ Platform

  • You must not be "blocked" by the other person

  • The person you are message must either be your 'Friend' -or- be accepting messages from 'non-Friends'

  • If a Group DM, you must be a member of that group and opted-into the Group Direct Message (see details below)


✅ Step-by-Step
📱 App (iOS & Android)

  1. Open the app

  2. Tap your Profile Picture in the upper right hand corner

  3. Tap 'Direct Messages' from the Menu

  4. Tap into the Member or Group Message

💻 Web

  1. Click into PORTAL -or- ARCHIVE

  2. Hover over the the DOCK at the bottom

  3. Click the 'MESSAGES' Button

  4. Click into the Member or Group Message


GROUP Direct Messages
If you're a part of a group, there is the option to participate in the Group Direct Message. This is optional. You can join and leave at any time. To do so:

  1. Open the App (or visit app.watersabove.com

  2. Click on PORTAL

  3. Click on Groups

  4. Search though 'MY-GROUPS' to find the specific Group

  5. Click into the Group Details Page

  6. Check ON -or- OFF 'Join Group Direct Message


❓Frequently Asked Questions
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🙋 Need More Help?
If you have additional questions, please contact support and we’ll help you out.

📖 Glossary
Blocked—Inside PORTAL you have the ability to block another member. This will prevent that member from sending a friend requests, viewing each other's profiles or public posts. You can no longer send direct messages.

Friend—By sending a friend request and accepting friend requests, you allow those members to view your profile (if it's Private), send Direct Messages (if only allowing DMs from Friends-only), and have that member's posts appear in MY-PORTAL.

PORTAL— Personalized Social Feed based on your sign-up choices, profile settings, friends, groups / forums (including Member Map subscription). Posting here assigns the post to MY-PORTAL

ARCHIVE—A library of meeting recordings and coursework (if included in membership). Watch past sessions, revisit materials, and access saved lessons and files for reference and review.

GROUPS = Interest or location-based social groups that have an attached FORUM for discussion. Some groups are mandatory, others public or private, and be joined and left at will.

🔗 Recommended Resources
Navigating the App
Forgot Password
Community Guidelines
Editing MY-PORTAL

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