⚡️ Quick Answer
You are able to send private messages to members of the Community (or specific Groups in the Community) by accessing 'Direct Messaging'
🔑 Setup for Success
You both must be active members of the WatersAbove™ Platform
You must not be "blocked" by the other person
The person you are message must either be your 'Friend' -or- be accepting messages from 'non-Friends'
If a Group DM, you must be a member of that group and opted-into the Group Direct Message (see details below)
✅ Step-by-Step
TO START A NEW CONVERSATION
Open the app
Go to the Profile of the member you wish to message
Search for them by Name or username
Click on their avatar from the feed
If you do not see a 'Send a Message' button this means you must send a friend request first and they must accept. (Learn More about Friend Requests)
Once they accept your friend request (you'll receive a notification when this happens) you can go back to their profile and "Send a Message"
TO VIEW MESSAGE HISTORY
The steps below will show you how to find your ongoing conversations. If you are starting a conversation with an individual for the first time, you must first follow the steps above.
📱 App (iOS & Android)
Open the app
Tap your Profile Picture in the upper right hand corner
Tap 'Direct Messages' from the Menu
Tap into the Member or Group Message
💻 Web
Open app.watersabove.com
Click into PORTAL -or- ARCHIVE
Hover over the the DOCK at the bottom
Click the 'MESSAGES' Button
Click into the Member or Group Message
GROUP Direct Messages
If you're a part of a group, there is the option to participate in the Group Direct Message. This is optional. You can join and leave at any time. To do so:
Open the App (or visit app.watersabove.com
Click on PORTAL
Click on Groups
Search though 'MY-GROUPS' to find the specific Group
Click into the Group Details Page
Check ON -or- OFF 'Join Group Direct Message
❓Frequently Asked Questions
Toggle for answers
Coming Soon!
🙋 Need More Help?
If you have additional questions, please contact support and we’ll help you out.
📖 Glossary
Blocked—Inside PORTAL you have the ability to block another member. This will prevent that member from sending a friend requests, viewing each other's profiles or public posts. You can no longer send direct messages.
Friend—By sending a friend request and accepting friend requests, you allow those members to view your profile (if it's Private), send Direct Messages (if only allowing DMs from Friends-only), and have that member's posts appear in MY-PORTAL.
PORTAL— Personalized Social Feed based on your sign-up choices, profile settings, friends, groups / forums (including Member Map subscription). Posting here assigns the post to MY-PORTAL
ARCHIVE—A library of meeting recordings and coursework (if included in membership). Watch past sessions, revisit materials, and access saved lessons and files for reference and review.
GROUPS = Interest or location-based social groups that have an attached FORUM for discussion. Some groups are mandatory, others public or private, and be joined and left at will.
🔗 Recommended Resources
• Navigating the App
• Forgot Password
• Community Guidelines
• Editing MY-PORTAL