The Ghosted category in the inbox includes conversations where the last message came from the contact and has not yet received a response from any of the Whippy Users while the status of the message is Open.
This view helps you easily keep track of messages that might need a follow-up. If no further action is needed, you can simply close the conversation.
Important Note: As long as a conversation is open, it will appear in both the Ghosted and Open inbox. To keep your inbox organized, we recommend closing any conversations that don’t require a response.
For more information, check out this article on how to keep things tidy within your inbox: https://intercom.help/whippy/en/articles/6887576-closing-a-conversation