The filter functionality is to facilitate the customer support team to filter the return requests within the selected status tab.
To filter tickets:
Open yayloh dashboard and select “Manage” from the sidebar.
Choose any of status tabs, where you want to filter.
Select the drop-down icon.
Select one of the required criteria.
Note- Filter the return requests based on their tracking status, Return type, Instore, and/ or Inspection-status.
The relevant return request/s which fulfill filter criteria are selected on that specific page.
Select the funnel-shaped filter icon.
The list will get updated with return requests fulfilling the filter criteria.
Applications: Processing after filtering
After filtering, you can perform any of the below activities for further processing;
Bulk process: Select all the return requests using the check box on top and then selecting the bulk process button.
Independently select: Select the return request by selecting the check box.
Take action on independent return requests: Click on the order ID to open the side pane for that return request.
Watch video for more guidance
You can refer to the video to see how you can use the filter function.