If you're facing any issues with 1Place App (e.g., pages not loading correctly or login problems), clearing the cache and cookies in your browser might help.
But first, what is Cache/Cookies?
Cache - This stores temporary data, such as images, forms, or frequently accessed pages on your device to facilitate faster loading times when you revisit the app. If the app starts acting slow or not displaying updated information, clearing the cache can help refresh the data.
Cookies - These store small pieces of data, such as login details, user preferences, or session information, to keep you signed in or remember settings between visits. If you're experiencing login issues or unexpected behavior, clearing cookies can sometimes fix the problem.
To Clear the Cache:
Click on the three vertical dots in the top-right corner of your browser.
Navigate to Settings > Privacy and Security > Clear Browsing Data.
Choose the appropriate time range (make sure it includes the time when you experienced the server error).
Check the box for Cached images and files and proceed to clear the data.
To Clear Cookies:
You can clear cookies using the same steps as above, but keep in mind that this will log you out of all sites accessed within the selected time range, not just 1Place.
If you prefer to clear cookies specifically for 1Place, follow these steps:
Click the three vertical dots > Settings > Privacy and Security > Cookies and other site data > See all site data and permissions.
Use the search bar in the top-right corner to find “1Place.”
Click the trash bin icon to clear data for the 1Place website.
Alternative Solutions:
Try opening the website in Incognito mode, which may bypass any cached or cookie-related issues.
If you’ve forgotten your password, use the “Forgot Password” option to reset it. To find out more, have a look at this article
If you encounter any further issues, don’t hesitate to let us know—we’ll be happy to assist!