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Frequently asked questions
Frequently asked questions

Frequent answers and questions from the Ugly Cash team

46 articles
What is Ugly Cash?
What products does Ugly Cash offer?
Why do you need my ITIN or SSN to open an account?
How do I join the waitlist?
When will the mobile app be available?
What features and services should I test during Beta?
How do I report bugs or provide feedback as a tester?
How do I contact Ugly Cash if I need help/support?
Who can open an Ugly Cash account ?
Can I open an account if I live outside the U.S.?
Can I open an account if I’m just visiting the U.S. as a tourist?
How do I sign up for an Ugly Cash account?
What information do I need to provide to open an account?
Where can I find the Ugly Cash mobile app?
Is my money insured by the FDIC?
Where do I find my account and routing number?
Does my Ugly Cash account come with checks?
Does Ugly Cash offer Bill Pay?
How do I stop a payment on my account?
How do you handle my personal information?
How do I change the username?
How do I change my password?
What do I do if I forgot my login info?
How do I contact you for help?
How do I access my statements?
How do I block my card if it is lost or stolen?
How do I change my card PIN?
Can I send money internationally?
Can I wire money?
Can I cancel a transfer between my linked accounts?
How do I transfer money between my linked accounts?
I can't find my bank when I try to add an account.
Can I have more than one bank account linked to my Ugly Cash account?
How do I sign up for Direct Deposit?
What should I do if I don’t recognize a transaction on my account?
How do I block international purchases on my card?
How do I remove a linked bank account?
How do I link a bank account to Ugly Cash?
The account is offered through Bangor Savings Bank. What does that mean?
How do I change my phone number?
How do I change my email address?
How do I deposit money to my Ugly Cash account?
Can I send money to my family or friends?
What type of account does Ugly Cash offer?
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How to report an issue with the app?