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Frequently asked questions
Frequently asked questions

Frequent answers and questions from the Ugly Cash team

58 articles
What is Ugly Cash?
What products does Ugly Cash offer?
Why do you need my ITIN or SSN to open an account?
What features and services should I test during Early Access?
How do I report bugs or provide feedback as a tester?
How do I contact Ugly Cash if I need help/support?
Who can open an Ugly Cash account ?
Can I open an account if I live outside the U.S.?
Can I open an account if I’m just visiting the U.S. as a tourist?
How do I sign up for an Ugly Cash account?
What information do I need to provide to open an account?
Where can I find the Ugly Cash mobile app?
Is my money insured by the FDIC?
Where do I find my account and routing number?
Does my Ugly Cash account come with checks?
Does Ugly Cash offer Bill Pay?
How do I stop a payment on my account?
How do you handle my personal information?
How do I change the username?
How do I change my password?
What do I do if I forgot my login info?
How do I contact you for help?
How do I access my statements?
How do I block my card if it is lost or stolen?
How do I change my card PIN?
Can I send money internationally?
Can I wire money?
Can I cancel a transfer between my linked accounts?
How do I transfer money between my linked accounts?
I can't find my bank when I try to add an account.
Can I have more than one bank account linked to my Ugly Cash account?
How do I sign up for Direct Deposit?
What should I do if I don’t recognize a transaction on my account?
How do I block international purchases on my card?
How do I remove a linked bank account?
How do I link a bank account to Ugly Cash?
The account is offered through Bangor Savings Bank. What does that mean?
How do I change my phone number?
How do I change my email address?
How do I deposit money to my Ugly Cash account?
Can I send money to my family or friends?
What type of account does Ugly Cash offer?
Countries where we operate
How to report an issue with the app?
States of the U.S. where our Digital Bridge is Available
What products and features do you offer with the Ugly Cash?
What fees does Ugly Cash charge?
Why didn't I receive my card?
Can I get my debit card sent to a PO Box?
Can I order a second card for my spouse or child?
How much cash can I get out in a day?
What are the terms of my account?
How do you handle my personal information?
How can I join the Early Access?
What is our Referral code?
Who can submit the referral code?
How to submit a referral code?
How to make ACH (direct) deposit to my Ugly cash account