Frequent answers and questions from the UGLYCASH team
52 articles
What is UGLYCASH?
What products does UGLYCASH offer?
Why do you need my ITIN or SSN to open an account?
How do I contact UGLYCASH if I need help/support?
Who can open an UGLYCASH account ?
Can I open an account if I live outside the U.S.?
Can I open an account if I’m just visiting the U.S. as a tourist?
How do I sign up for an Ugly Cash account?
What information do I need to provide to open an account?
Where can I find the Ugly Cash mobile app?
Is my money insured by the FDIC?
Where do I find my account and routing number?
Does my UGLYCASH account come with checks?
Does UGLYCASH offer Bill Pay?
How do I stop a payment on my account?
How do you handle my personal information?
How do I change the username?
What do I do if I forgot my login info?
How do I contact you for help?
How do I access my statements?
How do I block my card if it is lost or stolen?
How do I change my card PIN?
Can I send money internationally?
Can I wire money?
Can I cancel a transfer between my linked accounts?
Can I have more than one bank account linked to my UGLYCASH account?
What should I do if I don’t recognize a transaction on my account?
How do I link a bank account to UGLYCASH?
The account is offered through Bangor Savings Bank. What does that mean?
How do I change my phone number?
How do I change my email address?
How do I deposit money to my UGLYCASH account?
Can I send money to my family or friends?
What type of account does UGLYCASH offer?
Countries where we operate
How to report an issue with the app?
States of the U.S. where our Digital Bridge is Available
What products and features do you offer with the UGLYCASH?
What fees does UGLYCASH charge?
Why didn't I receive my card?
Can I get my debit card sent to a PO Box?
Can I order a second card for my spouse or child?
How much cash can I get out in a day?
What are the terms of my account?
How do you handle my personal information?
How can I join the Early Access?
What is our Referral code?
Who can submit the referral code?
How to submit a referral code?
How to make ACH (direct) deposit to my UGLYCASH account
How do I report my card lost or stolen?
Important information for U.S. customers