If you experience any technical difficulties or urgent issues during your test, our support team is here to assist you.
Live Support During Your Test
For real-time support, use the chat function located at the bottom right corner of your test screen. Our team will do their best to help you as quickly and effectively as possible.
If an unexpected or urgent situation arises during your test, such as a technical glitch or environmental disruption, please contact us immediately via the chat. In these cases, we can pause your test and assess the situation in real time.
If You’re Unable to Reach Us During Your Test
If you are unable to connect with us during your scheduled test time, please contact us at support@acuityinsights.app within 24 hours of your test date.
Please note that we do not offer phone support.
Quick FAQ: How do I report a technical issue during my test?
Quick FAQ: How do I report a technical issue during my test?
Q1. How can I get help during my Casper test?
Use the chat icon at the bottom right of your test screen to speak with our support team in real time.
Q2. What should I do if I can’t reach support during the test?
Email us at support@acuityinsights.app within 24 hours of your test date.
Q3. Will my test be paused if something urgent happens during the session?
Yes. If you contact us immediately through the chat, we can pause your test and assess the situation.